Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pink

Victor,NY

Summary

Reliable Shift Leader with eight years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Lead

Reid Petroleum
06.2015 - 08.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.

Education

Master of Science - Education

Nazareth College of Rochester
Rochester, NY
05.1988

Bachelor of Science - Education

SUNY College At Geneseo
Geneseo, NY
05.1978

Skills

  • Customer Loyalty
  • Production Preparation
  • POS Transactions
  • Guest Satisfaction
  • Effective Listening and Communication
  • Shift Work
  • Demand Fulfillment
  • Loss Prevention Strategies

Timeline

Shift Lead

Reid Petroleum
06.2015 - 08.2023

Master of Science - Education

Nazareth College of Rochester

Bachelor of Science - Education

SUNY College At Geneseo

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Susan Pink