Susan Plato
Seffner
Summary
Dynamic General Manager with a proven track record at Hungry Howies Pizza & Subs, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and relationship building, while implementing cost-saving measures that improved profitability. Committed to fostering a positive work environment and driving brand engagement.
Overview
15
15
years of professional experience
Work History
General Manager
Hungry Howies Pizza & Subs
01.2011 - 01.2026
- Managed daily operational activities to ensure seamless workflow and maintain high levels of customer satisfaction.
- Managed staff scheduling and training programs to enhance team performance.
- Implemented inventory control processes to reduce waste and improve profitability.
- Developed marketing strategies that increased brand awareness and customer engagement.
- Led quality assurance initiatives to maintain high standards of food safety and service quality.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Executive Administration
Brewster
Tampa, FL04.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Employee scheduling
- Goal setting
- Staff training and development
- Customer relationship management
- Staff training
- Relationship building
- Customer relations
- Staff management
- Team leadership
- Training and coaching
- Time management
- Efficient multi-tasker
- P&L management
- Labor cost controls
- Motivation
- Purchasing
Professional References
Melvin Hernandez (813) 385-6194.
I have know Melvin for 15yrs
Dominic Vilannie (813) 498-8771.
I have know Dominic for 6 yrs
Tina Brunner (813) 900-4326
I have known Tina for 15 yrs
Timeline
General Manager
Hungry Howies Pizza & Subs
01.2011 - 01.2026
Executive Administration
Brewster