Susan Portillo

• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

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• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
• Monitored multiple databases to keep track of all company inventory.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Maintained all merchandising standards by building attractive displays and monitoring inventory levels.

• Operated POS terminals to input orders, split bills and calculate totals.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.