BRIANNA BARTHELEMY
Pembroke Pines,FL
Summary
Highly focused and hardworking with a stellar work ethic, and always willing to learn. Able to work independently and as a member of a team. Flexible scheduling available which includes evenings, and weekends.
Overview
5
5
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
Plantation, Florida
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to improve service quality and member satisfaction.
Team Leader
BurgerFi
Pembroke Pines, USA
01.2022 - 01.2023
- Excellent verbal and communication skills.
- Delivered a prompt and amicable service in order to uphold a positive image of the establishment.
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
- Work effectively with team members and management.
Crew Member
McDonald’s
Pembroke Pines, Florida
06.2020 - 12.2021
- Greeted customers handled payments via a POS system fulfilling 1500+ per shift.
- Operated drive-thru services including taking orders, handling payment, delivering food in a prompt but friendly manner.
- Prepared raw food materials to cook over 30 world-famous menu items.
- Worked with my team to maintain smooth operations and high customer Service during high-volume rush times.
Education
Associates of Arts Degree - Business
Broward College
Davie, FL12.2024
Highschool Diploma -
Charles W. Flanagan
06.2021
Skills
- Customer service
- Microsoft Office Specialist
- Adaptable
- Coachable
- Flexible
- Time management
- Dependable
- Reliable
- Punctual
- Communication
- Organizational skills
Affiliations
- Women of Tomorrow
- Black Student Union
Awards
- 2020 Employee of the Year, McDonald's, In recognition for achieving perfect service as an employee.
- 2021 Women of Tomorrow Scholarship
- 2023 Certified Business Specialist
- 2024 Certified Accounting Technology Specialist
- 2025 Employee of the Year (Customer Service)
Timeline
Member Experience Advisor
Nations Benefits
05.2024 - Current
Team Leader
BurgerFi
01.2022 - 01.2023
Crew Member
McDonald’s
06.2020 - 12.2021
Associates of Arts Degree - Business
Broward College
Highschool Diploma -
Charles W. Flanagan