Susan Pratt
Highly Experienced Administrative Professional
Middletown,RI
Summary
Highly experienced administrative professional with 25+ years of experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
Manager of Sales Logistics, CRM Manager
Discover Newport, Rhode Island
Newport, RI
09.1998 - 05.2020
- Worked in conjunction with sales team in an effort to increase
meetings, events, conventions, weddings, all other group business for Newport & Bristol County hospitality industry. - Generated daily, weekly, monthly reports via CRM detailing YTD numbers for customer inquiries, booked business and forecasting which were presented to both sales team, upper management, partners, and Board of Directors.
- Directly responsible for coordinating all trade shows, client events, destination overviews/FAM Tours, and Domestic and International missions.
- Directly responsible for business development, generating new contacts, and maintaining sales module of industry-specific CRM/CMS database system "Simpleview".
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for partners and clients.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Worked in conjunction with Marketing team to develop quarterly e-newsletters.
- Built relationships with customers and community to establish long-term business growth.
- Trained new sales staff on sales CRM platform.
Education
Customer Relationship Management (CRM)/ADMIN
Salesforce Trailhead Academy (on-line Program)
San Diego, CA 10.2020 - Current
Completed Individual Courses - Computer Technology
New England Institute Of Technology
Warwick/PVD, RI 01.2002 - 01.2003
Certificate - Business, Secretarial/Administrative
Katharine Gibbs School
East Providence, RI 01.1989 - 01.1990
Skills
Adept in Technology
Adobe Acrobat/Photoshop
Business Development and Planning
Constant Contact
Customer Relationship Management (CRM)
Database Management
Detail-Oriented
Forecasting
Google Chrome/Internet Explorer/Mozilla Firefox
Marketing / Branding
Microsoft Office/Office 365: Word, Excel, PowerPoint, Outlook
Organizational/Prioritizing Skills
Sales Presentations
Salesforce CRM (Admin in training)
Simpleview CRM Platform
Survey Monkey
Teamwork/Time Management
Training/On-boarding
Verbal and Written Communication
Website Development
Zendesk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Tourism Employee of the Year 2013 - Rhode Island Hospitality and Education Association Nov 2013 Susan Pratt - page 1
Timeline
Customer Relationship Management (CRM)/ADMIN
Salesforce Trailhead Academy (on-line Program)
10.2020 - Current
Completed Individual Courses - Computer Technology
New England Institute Of Technology
01.2002 - 01.2003
Manager of Sales Logistics, CRM Manager
Discover Newport, Rhode Island
09.1998 - 05.2020
Certificate - Business, Secretarial/Administrative
Katharine Gibbs School
01.1989 - 01.1990