Summary
Overview
Work History
Education
Skills
Timeline
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Susan Price

Garden City,MI

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Texas Roadhouse Restaurant. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques. Strong cash handling expertise and a commitment to maintaining cleanliness standards, fostering a positive dining experience while training new team members for success.

I never call off or come in late. I work well with others and go out of my way to help others and keep the restaurant flowing especially during peak hours. I run food, stock all necessary items, bus and cash out customers. I work very well under pressure and have great multitasking skills. I've worked in the service industry for decades and have very good customer service skills. I am a quicker learner and an asset to the team.

Overview

32
32
years of professional experience

Work History

Server/Bartender

Texas Roadhouse Restaurant
11.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Bartender

Hamilton Staffing
07.1993 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Owner

Prestige Tanning
05.2014 - 11.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Pre-vet

Schoolcraft College
Livonia, MI

High School Diploma -

Fairlane Christian
Dearborn, MI
06.1992

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Dining area maintenance
  • Allergy awareness
  • Beverage preparation
  • Tableside etiquette
  • Guest seating
  • Multitasking and organization
  • Upselling techniques
  • Positive and professional
  • Point of sale (POS) system operations
  • Server training
  • Check payment processing
  • Liquor, wine, and food service
  • Team player
  • Adaptable and flexible
  • Reliability
  • Cool under pressure

Timeline

Server/Bartender

Texas Roadhouse Restaurant
11.2022 - Current

Owner

Prestige Tanning
05.2014 - 11.2018

Bartender

Hamilton Staffing
07.1993 - 11.2022

Pre-vet

Schoolcraft College

High School Diploma -

Fairlane Christian

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Susan Price