SUSAN PROUSE
Retail Management
Oakville,WA
Summary
Experienced Multi-Unit Manager with a proven track record of implementing effective change management practices, monitoring daily operations, and developing and directing training programs to meet customer service expectations. Proficient in analyzing sales numbers and metrics to locate deficits and implement process improvements. Skilled in staff training and development, and customer relationship management.
Overview
33
33
years of professional experience
Work History
Regional Director of Retail
Heritage Distilling Company
04.2022 - Current
- Multi-Unit Manager, overseeing daily operations of multiple stores across WA and OR, to ensure compliance with company policies, procedures and service levels
- Developed and directed training programs to ensure team members had the skills needed to meet customer service expectations
- Collaborated with vendors on product selection, pricing structures, promotions, and inventory levels
- Forecasted sales and costs and developed budgets to stay within assigned guidelines
Store Manager/Regional Training Manager
Total Wine and More
04.2012 - 04.2022
- Facilitated regional training programs, workshops and webinars for all new leadership hired on West Coast
- Oversaw day-to-day store operations to foster efficient and profitable operations of a $25m location
- Implemented loss prevention strategies, alleviating shrink YOY externally as well as internally
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements through service training, merchandising and product selection
Store Manager
Barnes and Noble
04.2004 - 04.2012
- Managed day-to-day store operations of $6m store in Daytona Beach, FL, overseeing 25+ employees
- Trained and developed leadership for entire district.
- Increased sales effectively, while decreasing loss and turnover
District Manager
Musicland Group
04.2004 - 04.2012
- Provided leadership guidance to 24 store managers throughout FL, GA, Puerto Rico and Virgin Islands, on how to best run their respective stores while increasing profitability and lowering turnover
- Resolved conflicts between personnel at different locations by creating and teaching training seminars to leadership teams that was used company wide
- Created budgets for each store within the district and monitored expenses to stay within budget parameters
Education
Bachelor of Arts (B.A.) - Theater Arts
University California of Santa Cruz
Santa Cruz, CAAssociate Of Arts - Music Business
Art Institute of Seattle
Seattle, WA06.1993
Skills
Performance Metrics
Timeline
Regional Director of Retail
Heritage Distilling Company
04.2022 - Current
Store Manager/Regional Training Manager
Total Wine and More
04.2012 - 04.2022
Store Manager
Barnes and Noble
04.2004 - 04.2012
District Manager
Musicland Group
04.2004 - 04.2012
Bachelor of Arts (B.A.) - Theater Arts
University California of Santa Cruz
Associate Of Arts - Music Business
Art Institute of Seattle
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