SUSAN PROUSE
Oakville
Summary
Experienced multi-unit manager with a strong track record of successfully implementing change management practices, overseeing daily operations, and designing and executing training programs to meet and exceed customer service expectations. Proficient in analyzing sales numbers and metrics to identify areas for improvement and implementing effective process enhancements. Skilled in training and developing staff, as well as managing customer relationships to drive business growth.
Overview
21
21
years of professional experience
Work History
Regional Director of Retail
Heritage Distilling Company
04.2022 - Current
- Multi-Unit Manager, overseeing the daily operations of multiple retail locations/tasting rooms across WA and OR, to ensure compliance with company policies, procedures, and service levels.
- Designed and orchestrated skill-building programs targeting improved customer satisfaction benchmarks.
- Partnered with suppliers to streamline promotional activities and inventory management.
- Crafted budgets adhering to organizational guidelines through detailed sales and cost evaluations.
Store Manager/Regional Training Manager
Total Wine and More
04.2012 - 04.2022
- Led operations of a major high-volume alcohol retail store.
- Devised loss prevention strategies that significantly reduced YOY shrink internally and externally.
- Examined sales figures and performance indicators to identify shortfalls and develop solutions through service training, merchandising, and product selection.
- Achieved significant growth in overall sales performance.
Store Manager
Barnes and Noble
04.2004 - 04.2012
- Supervised and provided leadership to a team of over 25 employees.
- Led district-wide leadership training and development.
- Increased sales significantly, reducing losses and turnover.
District Manager
Musicland Group
04.2004 - 04.2012
- Directed business activities for 24 retail outlets spanning FL, GA, Puerto Rico, and Virgin Islands.
- Formulated and rolled out comprehensive programs for sales training, hiring seminars, and risk reduction.
- Achieved a 10% rise in annual revenue alongside a reduction of losses to region's lowest levels.
Education
Bachelor of Arts (B.A.) - Theater Arts
University California of Santa Cruz
Santa Cruz, CAAssociate Of Arts - Music Business
Art Institute of Seattle
Seattle, WASkills
- Staff Training and Development
- Customer Relationship Management
- Sales performance metrics
- Performance management
Personal Information
Title: Retail Management
Timeline
Regional Director of Retail
Heritage Distilling Company
04.2022 - Current
Store Manager/Regional Training Manager
Total Wine and More
04.2012 - 04.2022
Store Manager
Barnes and Noble
04.2004 - 04.2012
District Manager
Musicland Group
04.2004 - 04.2012
Bachelor of Arts (B.A.) - Theater Arts
University California of Santa Cruz
Associate Of Arts - Music Business
Art Institute of Seattle
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