SUSAN REESE
JACKSONVILLE,FLORIDA
Summary
Highly personable, organized, and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to take on additional responsibilities to meet team goals and actively contribute to the firm's success. Committed to continuous professional development for personal and organizational growth.
Overview
10
10
years of professional experience
Work History
Lead Server
Moon Dog Pie House
01.2018 - Current
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Server
Borrilo's Pizzeria and Wine Garden
01.2016 - 01.2018
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cocktail Waitress
Best Bet/The Poker Room
01.2015 - 01.2017
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate in Science - Legal Studies
Florida State College at Jacksonville
01.2025
Certificate - Legal Technology
National Society for Legal Technology
01.2023
High School Diploma -
Clay High School
Green Cove Springs, FL01.2004
Skills
- Customer Support
- Skilled at Managing Multiple Tasks
- Self-Motivated Initiative
- Clear Communication
- Effective Time Management
- Proficient in Microsoft Word
- Excel Proficiency
- Skilled in Utilizing Adobe Acrobat
- Adaptability
- Responsive to New Challenges
- Willingness to learn
- Teamwork and collaboration
Timeline
Lead Server
Moon Dog Pie House
01.2018 - Current
Server
Borrilo's Pizzeria and Wine Garden
01.2016 - 01.2018
Cocktail Waitress
Best Bet/The Poker Room
01.2015 - 01.2017
Certificate - Legal Technology
National Society for Legal Technology
High School Diploma -
Clay High School
Associate in Science - Legal Studies
Florida State College at Jacksonville
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