Susan Ricci
Mahopac,NY
Summary
Eager, hardworking, and reliable individual with a strong commitment to learning and accepting constructive criticism. Motivated by career advancement opportunities and dedicated to contributing to a positive team environment. Takes pride in creating a pleasant and clean working environment for all.
Overview
13
13
years of professional experience
Work History
Administrative Services/Medical Assistant
New York Presbyterian Hospital
07.2017 - Current
- Facilitated new patient intake process.
- Surgical coordinating and pre certifications for procedures and imaging
- Processed filing, scanning, and faxing of medical records requests.
- Verifying insurance policies and collecting co pays and co insurance
- Obtaining prior authorization for all ordered procedures, imaging and prescriptions
- Knowledge of medical coding and medical terminology
- Knowledge of workers compensation, No fault, disability etc
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Traveling Phlebotomist
Bio Diagnostic Labs
07.2015 - 06.2017
- Ensured patient information accuracy for verification purposes.
- Check accuracy of test requests.
- Executes skilled venipunctures for specimen collection.
- Maintains specimen integrity by using aseptic technique
- Adhered to outlined protocols for accurate specimen tagging.
- Demonstrated adaptability by effectively managing assignments across multiple locations based on daily needs.
Patient Care Technician
St. Johns Riverside Hospital
05.2012 - 06.2015
- Escorting patients into exam rooms
- Supported nursing staff on various tasks.
- Monitoring patients vital signs
- Performing vitals, phlebotomy, EKG, spirometry and assist with all procedures
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Pct/ Medical assistant certification -
ABC training center
High School Diploma -
Valhalla High School
Valhalla, NY06.2008
Bachelor of Science -
Concordia University
06-2026
Skills
- Communication
- Customer service
- Team leadership
- Quality assurance
- Computer technology
- Typing
- Microsoft office
- Phone and email etiquette
- Multitasking and organization
- Sales
- Management
- Multi-line phone systems
References
Available upon request
Timeline
Administrative Services/Medical Assistant
New York Presbyterian Hospital
07.2017 - Current
Traveling Phlebotomist
Bio Diagnostic Labs
07.2015 - 06.2017
Patient Care Technician
St. Johns Riverside Hospital
05.2012 - 06.2015
High School Diploma -
Valhalla High School
Pct/ Medical assistant certification -
ABC training center
Bachelor of Science -
Concordia University
Similar Profiles
Yubin ChoiYubin Choi
Pharmacy Technician at New York Presbyterian Hospital- Weill CornellPharmacy Technician at New York Presbyterian Hospital- Weill Cornell
Junior RamirezJunior Ramirez
Surgical Technologist at New York Presbyterian HospitalSurgical Technologist at New York Presbyterian Hospital
JOHAIDA JEAN-FRANCOIS BSN RNJOHAIDA JEAN-FRANCOIS BSN RN
NA at New York Presbyterian HospitalNA at New York Presbyterian Hospital
STEPHANIE RODRIGUEZSTEPHANIE RODRIGUEZ
Client Services Coordinator - Patient Services at New York-Presbyterian HospitalClient Services Coordinator - Patient Services at New York-Presbyterian Hospital
BERTIN PATIPPE JR, BSN, RN, CCRN, CENBERTIN PATIPPE JR, BSN, RN, CCRN, CEN
SICU RN at Jacobi Medical CenterSICU RN at Jacobi Medical Center