Susan Rich
Franklin,OH
Summary
Efficient, detail-oriented billing professional with 17 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Prioritizes company values through impeccable work ethic and drive for top job performance. Knowledgeable about preparing invoices, processing payments and recognizing company revenue. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Exceptional ability to prioritize simultaneous tasks for optimum time management.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Planes Companies
06.2007 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized invoices and recorded amounts due for items purchased or services rendered.
- Calculated and posted commissions for sales team and truck drivers.
- Developed and maintained billing procedures to make timely payments.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to generate customer invoices, recognize company revenue and cost, pay suppliers, post commissions and submit customer invoices.
- Entered invoices requiring payment and created payables in the system.
Youth Ministry Leader Volunteer
Towne Church
2012 - Current
- Spearheaded fundraising efforts to support mission trips and special events without burdening families financially.
- Evaluated program effectiveness regularly by gathering feedback from participants, making necessary adjustments to improve outcomes continually.
- Developed strong relationships with families, fostering a supportive community for spiritual growth.
- Established small group ministries within the larger youth program framework for deeper relationship building among peers.
- Collaborated with church leadership to establish goals and objectives for the youth ministry program.
- Promoted a culture of service empowering youths to become active in their local communities by participating in volunteer activities and community outreach programs.
- Enhanced youth engagement by incorporating creative and interactive activities into ministry programs.
Education
High School Diploma -
Middletown High School
Middletown, OH1999
Skills
- MS Office, billing systems, software
- Billing & Invoice Processing & Generation
- Data entry proficiency, 40 WPM
- 10-Key Data Entry
- Efficient, Time Management & Deadline Adherence
- Month-end closing procedures
- Procedure Development
- Paperwork and documentation
- Customer Service, Sales and Accounting support
- Decision-Making
- Able to work individually and as part of a team
Timeline
Billing Specialist
Planes Companies
06.2007 - Current
Youth Ministry Leader Volunteer
Towne Church
2012 - Current
High School Diploma -
Middletown High School
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