Susan Rizo
Nampa,ID
Summary
Ambitious operations specialist skilled in enhancing workflow efficiency and fostering strong customer relationships. Expertise in managing daily tasks and resolving operational issues to support productivity and client satisfaction.
Overview
25
25
years of professional experience
Work History
Operations Specialist- Remote
Armstrong Transport
Boise, ID
08.2023 - Current
- Coordinated daily operations to enhance workflow efficiency across departments.
- Managed daily operational tasks to maintain workflow efficiency and support overall company productivity.
- Monitored client accounts to ensure satisfactory levels of service were maintained.
- Responded promptly to customer queries to increase overall satisfaction.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Updated CRM database with accurate client contact information and current account status to support effective communication.
- Recorded customer transactions accurately in company databases to ensure data integrity.
- Coordinated logistics and distribution operations to enhance delivery timelines and ensure client satisfaction.
- Collaborated with vendors to maintain supply chain efficiency and address issues.
- Monitored compliance with company policies and industry regulations during operations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Resolved operational issues promptly to minimize impact on business activities.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Adapted quickly to new processes and technologies in the workplace.
PAS 4 Lead
St Lukes Cancer Institute
Boise
08.2016 - 02.2022
- Assist with checking in and checking out patients
- Update information in patient registration and schedule appointments
- Place Spanish reminder calls and schedule stim test appointments
- Schedule appointments with hospital for LPs and admits depending on doctor's orders
- Monitor future orders and referrals
- Check insurance and pre-register all new patients
- Secured patient information and confidential medical records in compliance with HIPAA standards, ensuring protection of patient privacy
- Collected and entered patient demographic and insurance data into database, establishing comprehensive patient medical records
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Trained new staff on hospital processes and procedures
- Resolved patient billing issues in line with established guidelines
- Coordinated patient care by facilitating caregiver access to medical providers and resources.
- Verified patient insurance eligibility and entered patient information into system
- Answered incoming calls, scheduled appointments and filed medical records
- Provided excellent customer service to patients and medical staff
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Facilitated communication between patients and healthcare staff, enhancing clarity in treatment plans across departments
Polysomnography Tech
Idaho Sleep Health
Boise
06.2015 - 02.2016
- Titrate oxygen on CPAP and BiPAP machines
- Operated polysomnography equipment to record electrical activity of brain waves and other physiological variables
- Conducted studies based on specific instructions from physicians to ensure accurate diagnosis.
- Record respiratory events and any unusual activity occurring during sleep study
- Applied electrodes and sensors to patients for sleep studies.
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Identified potential problems with the recording equipment, adjusted settings, and recalibrated devices.
- Inspected medical equipment regularly for proper functioning and safety compliance according to established protocols.
- Responded quickly and efficiently during emergency situations while maintaining a calm demeanor.
- Facilitated communication for Spanish-speaking patients during medical consultations to enhance understanding and comfort.
- Applied critical thinking and research to address complex issues
- Perform sleep study tests, collect paperwork, insurance cards, identification cards and scan into record system
Bilingual Receptionist
Terry Reilly Health Services
Nampa
01.2012 - 06.2015
- Checked in and out patients for appointments, lab work, x-rays, homeless screenings, and behavioral health services to ensure smooth operations and patient flow
- Verify Medicaid eligibility, set up sliding fee scale discounts, collect on unpaid accounts and set up payment arrangements
- Assisted patients in completing medical records forms and collected payments, ensuring accurate documentation and efficient processing
- Confirmed appointments, communicated with clients, and updated client records
- Interviewed patients to confirm eligibility for homeless grants and OB discounts, facilitating access to vital support and services
- Coordinate with pharmacy for patient pick up and transfer medication for homeless patients
- Verified patient information accurately when handing out medications
- Served as float receptionist and covered 6 different clinics
Ticket Booth/Runner
Ford Idaho Center
Nampa
03.2002 - 05.2015
- Delivered polite and attentive service, enhancing guest satisfaction.
- Organized schedules and managed time effectively to ensure timely deliveries.
- Resolved unexpected issues on the road using problem-solving techniques, minimizing delays.
- Adapted quickly to changing schedules, routes, or traffic situations.
- Demonstrated proficiency in using GPS systems for navigation purposes.
Education
Associates - Respiratory Therapy
Stevens Henager College
Boise, IdahoHigh School Diploma -
Caldwell High School
IDSkills
- Logistics coordination
- Operations coordination
- Customer relationship management
- Data entry accuracy
- Data entry
- Medical Terminology
- Identifying Errors
- Complex Problem Solving
- Decision-Making
- Vendor collaboration
- Training Coordination
- Team Leadership
- Team Collaboration
- Multitasking and Organization
- Effective communication
- Conflict resolution
- Experience in leadership
Timeline
Operations Specialist- Remote
Armstrong Transport
08.2023 - Current
PAS 4 Lead
St Lukes Cancer Institute
08.2016 - 02.2022
Polysomnography Tech
Idaho Sleep Health
06.2015 - 02.2016
Bilingual Receptionist
Terry Reilly Health Services
01.2012 - 06.2015
Ticket Booth/Runner
Ford Idaho Center
03.2002 - 05.2015
Associates - Respiratory Therapy
Stevens Henager College
High School Diploma -
Caldwell High School