SUSAN ROSENBERRY
WATERFALL,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at GLEAF.
Overview
13
13
years of professional experience
Work History
Relief Postmaster (PMR)
United States Postal Service, USPS
Dudley, PENNSYLVANIA
03.2012 - Current
- Managed daily operations .
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues.
- Maintained detailed reports of all post office activities using Microsoft 360.
- Managed flow, operations and management services for over 105 daily post office visitors.
- Issued money orders daily.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help customers when needed.
Officer-in-Charge
United States Postal Service, USPS
WATERFALL, Pennsylvania
06.2009 - 03.2012
- Facilitated coordination across entities to provide actionable information and knowledge.
- Oversaw facility and system updates and enhancements to keep operations in line with current demands.
- Managed personnel.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions and addressed customer concerns.
- Balanced and organized cash drawer.
Education
High School Diploma -
Forbes Road High School
Waterfall, PA06.1977
Skills
- Incoming Mail Procedures
- Resolving Complex Issues
- Office Cleaning
- Customer Inquiries
- File Management
- Device Scanning
- Office Supplies and Inventory
- Postal Regulations
- Post Office Operations
- Customer Satisfaction
Timeline
Relief Postmaster (PMR)
United States Postal Service, USPS
03.2012 - Current
Officer-in-Charge
United States Postal Service, USPS
06.2009 - 03.2012
High School Diploma -
Forbes Road High School
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