Susan Rozier
Chapin,SC
Summary
I am recognized for my organization, customer service experience and ability to work in multiple employment settings. I most recently managed the daily operations of a well-established spa in which I was tasked with collecting and reviewing inventory, assisting customers with their scheduling of services and all of the details of their visit as well as ensuring that all staff were effectively and appropriately trained. I have performed under high pressure and have proven that I am up for the challenge of working in a setting with a high volume of customers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Self Employed
03.2006 - Current
Spa Manager
Aquarius Spa and Salon-South Carolina
05.2021 - 03.2025
- Managed daily operations, financials, scheduling, inventory management
- Managed 24 providers/employees providing training, guidance and support
- Resolved customer complaints or issues promptly while maintaining a positive image
- Ensured compliance with all regulatory requirements related to health, safety, and sanitation
- Managed a high volume of phone calls, efficiently addressing inquiries and scheduling appointments
- Assisted guests in selecting appropriate spa services based on their needs and preferences
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail
Practice Manager
Plastic, Reconstructive and ENT Practice
01.2017 - 12.2021
- Managed daily operations of a multi-specialty medical practice
- Updating credentialing, policies and procedures to meet accreditation standards
- Managing monthly financial analytics, payroll, inventory, and practice reports
- Extensive EMR, RCM and PM
- ICD10 coding and billing
- Medical Terminology
- Managed all referrals
- Surgery scheduling
- Provided clinical and surgical support
- Consulting with patients about surgical procedures, insurance and support
- Maintained OSHA and HIPPA Compliance
Office Manager
Lowcountry Dermatology - Roy Nickles, MD-Charleston, SC
01.2004 - 12.2010
- Maintained accurate electronic medical records (EMR) for all patients, adhering to HIPAA regulations
- Coordinated with healthcare provider to obtain necessary documentation and pre-authorization for procedures and treatments
- Scheduled diagnostic tests, surgical procedures and specialist appointments based on physician recommendations
- Managed incoming/outgoing correspondence including mail distribution, faxing documents, scanning records into EMR system
- Responded to patient inquiries regarding appointments, test results, and general information about the practice
- Managed the daily operations of a busy medical office practice, ensuring smooth workflow and efficient patient care
- Led the transition from paper-based records to electronic health records (EHR), improving data accuracy and accessibility
- Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork
Owner
Ladies Choice Fitness
01.2000 - 09.2004
- Managed entire operations and staff of 24 employees’ payroll, accounts receivable, accounts payable, staff schedules maintain current certifications and licenses
- Developed and implemented strategic business plans to drive growth and increase profitability
- Oversaw budgeting and financial management, ensuring the company's financial health
- Created effective marketing strategies to promote the business and attract new customers
- Implemented quality control processes to ensure consistent product/service excellence
Education
No Degree - Cosmetology
COSTMETOLOGY SCHOOL NAME
LOCATIONLPN - Nursing
MUSC
Charleston, SCSkills
- Customer service
- Administrative support
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Professional communication
Certification
- Licensed Practical Nurse
- Licensed Esthetician
- Licensed Cosmetologist
Timeline
Spa Manager
Aquarius Spa and Salon-South Carolina
05.2021 - 03.2025
Practice Manager
Plastic, Reconstructive and ENT Practice
01.2017 - 12.2021
Licensed Cosmetologist
Self Employed
03.2006 - Current
Office Manager
Lowcountry Dermatology - Roy Nickles, MD-Charleston, SC
01.2004 - 12.2010
Owner
Ladies Choice Fitness
01.2000 - 09.2004
No Degree - Cosmetology
COSTMETOLOGY SCHOOL NAME
LPN - Nursing
MUSC