Susan Rupar
HSW Wigs
Lindale
1
Language
20
years of professional experience
Experienced manager with a strong background in operations management, customer service, and sales support. Skilled in leading teams, training staff, resolving conflicts, and improving customer satisfaction.
Work History
Manager (National Online Retail E-Commerce Website
13 Years 9 Months- Directed daily store operations, aligning team coverage with sales and service priorities.
- Oversaw inventory control, maintaining stock accuracy and timely product replenishment.
- Trained staff on wig product knowledge, fitting support, and customer service standards.
- Coordinated shift schedules, balancing labor needs with peak traffic patterns.
- Resolved customer concerns promptly, preserving service quality and client satisfaction.
- Monitored sales activity, identifying trends to support purchasing and assortment decisions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Addictions Counselor
3 Years 8 Months- Facilitated individual and group counseling sessions focused on recovery and relapse prevention.
- Conducted substance use assessments to determine treatment needs and counseling priorities.
- Developed treatment plans aligned with offender history, behavior, and program requirements.
- Documented progress notes, case updates, and clinical records with accuracy and confidentiality.
- Monitored offender participation and adjusted interventions based on response and progress.
- Coordinated with custody and treatment staff to support safe, consistent program delivery.
- Provided crisis intervention and behavioral support during high-risk or emotionally volatile situations.
- Prepared referrals and discharge recommendations to support continuing care and reentry planning.
Education
High School Diploma
Associate's Degree Counseling (Psychology) - Addictions Counseling
Skills
Operations management
CRM management
Sales management
Marketing
Staff management
Team leadership
Staff training
Team management
Time management
Decision-making
Schedule preparation
Documentation and reporting
Problem-solving
Communication skills
Conflict resolution
Sales operations
Digital marketing strategy
Customer service
Languages
English
Full Professional
Interests
Gym Workouts
Yoga
Enjoy participating in [activity] for overall physical and mental well-being.
Timeline
Manager (National Online Retail E-Commerce Website
HSW Wigs
02.2009 - 11.2022Read More
Addictions Counselor
TDCJ Clyde M Johnston Unit
03.2003 - 11.2006Read More
Fleming College
Associate's Degree Counseling (Psychology) from Addictions Counseling
Read More
Prince of Wales Collegiate
High School Diploma
Read More