Susan Russell
Post Falls,ID
Summary
Proven security and customer service expert with a track record of enhancing safety and customer satisfaction at Allied Universal Security Services. Skilled in security screenings and conflict de-escalation, demonstrating reliability and superior communication. Achieved a significant decrease in security incidents through vigilant patrolling and ID verification, fostering a secure and welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises on foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Helped customers locate packages and delivery locations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Cashier
Frontier Grocery
04.2018 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
1 Yr - Graphic Design
North Idaho College
Coeur D'alene, IDSkills
- Superior customer service
- Security Screenings
- Conflict de-escalation
- Visitor tracking
- Metal detector operation
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- ID Verification
Timeline
Security Officer
Allied Universal Security Services
08.2021 - Current
Cashier
Frontier Grocery
04.2018 - 07.2021
1 Yr - Graphic Design
North Idaho College