Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Russell

Waynesburg,PA

Summary

I have been a stay at home mom since January of 2009 as well as homeschooling my 8 children. My youngest child has special needs so in addition to being organized and punctual in all things, I have continuously used my medical background at home. I have years of experience cleaning, maintaining, and organizing our 4,000 square foot home. I am looking to get back into the workforce with a job that has a schedule opposite of my husband.

Overview

10
10
years of professional experience

Work History

Administrative Aide

Prince George's County Government
06.2003 - 08.2005
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Managed scheduling and calendar organization for multiple executives to optimize time management.
  • Developed and maintained filing systems, ensuring easy access to important documents and information.
  • Assisted in budget tracking and expense reporting to ensure accurate financial management.
  • Facilitated communication between departments to improve collaboration on projects and initiatives.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
  • Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Medical Receptionist

Maryland Regional Eye Associates
03.2000 - 05.2003
  • Managed patient scheduling and appointments using electronic health record systems.
  • Assisted in coordinating patient check-in and check-out processes for efficiency.
  • Ensured accurate data entry of patient information into medical databases.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Handled insurance verification and eligibility checks for patient accounts.
  • Resolved patient inquiries and concerns promptly to maintain positive relationships.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.

Police Communications Officer

Maryland State Police
08.2005 - 12.2007
  • Managed emergency communications, ensuring timely response to incidents and public safety concerns.
  • Operated radio systems and computer-aided dispatch software to relay information accurately.
  • Trained new personnel on communication protocols and emergency procedures for enhanced team performance.
  • Coordinated with law enforcement agencies to facilitate effective inter-agency communication during critical events.
  • Monitored incoming calls, prioritizing urgent requests while maintaining professionalism under pressure.
  • Conducted regular equipment checks to ensure optimal functionality, minimizing technical issues during operations.
  • Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
  • Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
  • Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
  • Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
  • Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
  • Enhanced public safety by efficiently dispatching emergency services to incidents.
  • Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
  • Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.

Laboratory Phlebotomist

Calvert Memorial Hospital
12.1997 - 12.1999
  • Performed venipuncture and capillary draws with precision to ensure accurate specimen collection.
  • Collaborated with healthcare staff to streamline blood draw processes, enhancing workflow efficiency.
  • Maintained patient records and ensured compliance with safety and infection control protocols.
  • Educated patients on procedures to alleviate concerns and foster a positive experience.
  • Monitored inventory levels of supplies and proactively ordered materials to avoid shortages.
  • Conducted quality control checks on equipment, ensuring optimal performance and reliability.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.

Medic

Conmed
08.1997 - 08.1999
  • Administered first aid and basic life support in emergency situations.
  • Assisted in patient assessments to gather vital health information.
  • Maintained medical equipment and ensured readiness for use at all times.
  • Participated in training sessions to enhance knowledge of emergency protocols.
  • Collaborated with healthcare professionals to facilitate patient care delivery.
  • Documented patient interactions accurately for compliance and record-keeping purposes.
  • Followed safety procedures and protocols to minimize risks during operations.
  • Engaged in continuous learning to stay updated on medical practices and technologies.
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.

Education

Associate of Science - Medical Assistant

Penn Commercial Business And Technical School
Washington, PA
12.2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills

Timeline

Police Communications Officer

Maryland State Police
08.2005 - 12.2007

Administrative Aide

Prince George's County Government
06.2003 - 08.2005

Medical Receptionist

Maryland Regional Eye Associates
03.2000 - 05.2003

Laboratory Phlebotomist

Calvert Memorial Hospital
12.1997 - 12.1999

Medic

Conmed
08.1997 - 08.1999

Associate of Science - Medical Assistant

Penn Commercial Business And Technical School

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