Susan Rust
Layton
Summary
Capable Patient Representative dedicated to providing excellent support for patients in need of care in hospital setting. Excels at customer service and staff relations. High attention to detail in working as a team to accomplish the desired results. Hard work ethic, loyalty, and dependability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Holy Cross Hospital-Davis
01.2023 - Current
- Greet incoming Emergency Room patients and families and assist with check-in procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provide excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Administrative Secretary
Weber School District
09.2022 - 11.2022
- Temporary Hire, filled in for a secretary who was on medical leave
- Secretary duties in the Safety and Community Relations Department of the Weber School District office
- Front desk reception work
- Mail sorting
School Attendance Secretary
McKenzie County School District, Watford City High School
06.2019 - 06.2022
- Process and ensure the accuracy of student attendance on a daily basis for the purpose of accurate tracking and documentation of student attendance
- Screened calls, visitors, and mail; maintained schedules, appointments, and calendars
- Responsible for maintaining an orderly work environment that serves the school administration, teaching staff and students
- Answered phone calls and messages from parents concerning attendance.
- Corrected discrepancies and posted daily summary report on absences.
- Maintained student attendance records for students and recorded in student information system.
- Worked with administration on updating and executing student attendance policies to provide greater efficiency.
Activities Secretary
Watford City High School / McKenzie County School District, Watford City High School
08.2018 - 08.2019
- Secretary for the Athletic Director overseeing the school's athletic and activities income as well as creating programs for the activities dept
- Maintained the school's financial records
- Made Deposits to District Office
Office clerk
The Church Of Jesus Christ Of Latter-day Saints
08.2010 - 06.2018
- Answered phones and made appointments
- Routine office clerk duties
- Interviewed patrons verifying accuracy of records
- Trained new employees
- Manager over switchboard staff
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Filing, imputing information in computer, attention to detail, typing up legal certificates, department training, staffing switchboard, organizing custodial volunteers, and many more duties.
Education
Bachelors - Medical Billing And Coding
Ensign College
Salt Lake City, UT04.2025
Associate of Arts and Sciences - AAS - Sociology
Brigham Young University - Idaho
Rexburg, ID1991
Skills
- Costumer service
- Leadership skills
- Organizational Know How
- Team player
- Training and Development
- Recordkeeping and File Management
Certification
BYU Pathways Connect
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
Holy Cross Hospital-Davis
01.2023 - Current
Administrative Secretary
Weber School District
09.2022 - 11.2022
School Attendance Secretary
McKenzie County School District, Watford City High School
06.2019 - 06.2022
Activities Secretary
Watford City High School / McKenzie County School District, Watford City High School
08.2018 - 08.2019
Office clerk
The Church Of Jesus Christ Of Latter-day Saints
08.2010 - 06.2018
Bachelors - Medical Billing And Coding
Ensign College
Associate of Arts and Sciences - AAS - Sociology
Brigham Young University - Idaho
BYU Pathways Connect
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