SUSAN SAPPINGTON
Saltillo,MS
Summary
Results-oriented Loan Processor / Administrative Assistant highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 6 years of experience in loan processing and mortgages.
Overview
14
14
years of professional experience
Work History
Master Loan Processor
Gum Tree Mortgage, LLC
2018.09 - Current
- Evaluated loan requests and documents to verify accuracy and completeness.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during entire loan cycle process.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout process.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Utilized loan origination software to process and track loan applications.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Monitored pipelines to track and log status of loans.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Administrative Assistant
Century Bank
2010.08 - 2017.06
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained databases to track and record customer data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Nursing / Business
Mississippi University For Women
Columbus, MSSkills
- Employment Verification
- Loan Disclosures
- Credit History Review
- Calyx Point
- Title Research
- Financial document review
- Credit Reports
Timeline
Master Loan Processor
Gum Tree Mortgage, LLC
2018.09 - Current
Administrative Assistant
Century Bank
2010.08 - 2017.06
No Degree - Nursing / Business
Mississippi University For Women
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