Virginia Lara
Summary
Bilingual and motivated professional with extensive experience in Loan Officer/Loan Processor with comprehensive background in loan origination and processing. Successfully facilitated numerous loan applications, ensuring compliance with regulatory standards and enhancing client satisfaction. Comprehensive knowledge of FHA, Conventional and HUD-Based policies and programs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Officer/ Loan Officer Assistant/Loan Processor
CCM Mortgage
11.2022 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
Loan Officer/Loan Officer Assistant
Golden Empire Mortgage
07.2019 - 11.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Loan Officer/Mortgage Loan Officer Assistant
CCM Mortgage
03.2018 - 07.2019
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Loan Officer Assistant/Mortgage Loan Processor
On Q Financial
02.2017 - 02.2018
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
Loan Processor
IMortgage
01.2015 - 06.2016
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Processor
The Mortgage House
03.2012 - 06.2016
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Certification
NMLS ID#632890
Timeline
Loan Officer/ Loan Officer Assistant/Loan Processor
CCM Mortgage
11.2022 - Current
Loan Officer/Loan Officer Assistant
Golden Empire Mortgage
07.2019 - 11.2022
Loan Officer/Mortgage Loan Officer Assistant
CCM Mortgage
03.2018 - 07.2019
Loan Officer Assistant/Mortgage Loan Processor
On Q Financial
02.2017 - 02.2018
Loan Processor
IMortgage
01.2015 - 06.2016
Loan Processor
The Mortgage House
03.2012 - 06.2016
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