Susan Schafer
McKinney,TX
Summary
Thorough Inventory Coordinator versed in facilitating accurate inventory management procedures and leveraging strong vendor relationships to foster cost-effective procurement. Manage high volumes of inventory in fast-paced environments with efficiency and accuracy. Diligent and hardworking with 3-year history of industry success.
Overview
12
12
years of professional experience
Work History
Sales Lead Inventory Coordinator
Globe Life And Accident Insurance Company
06.2021 - Current
- · Submitted new purchase requests to maintain optimal levels and meet projected needs.
- · Researched and corrected discrepancies quickly to maintain current information.
- · Kept department records and updated documentation with latest counts.
- · Performed inventory cycle counting and identified discrepancies.
- · Entered information into system to update status reports.
- · Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet agents needs.
- Serviced Campaigns on regular basis to propose new blends and maximize revenue.
- Increased average fulfillment of lead orders from previous year by 12%.
- Reduced overall lead reject percentage from previous year by 6.02%.
Partner Success Manager/Kiosk Channel Manager
Cardpool LLC
02.2019 - 09.2020
- · Communicated technical concerns, refunds, missing orders/payments, fraud issues, along with basic website/mobile app questions daily with customers and partners through email and chat channels.
- · Platforms: Microsoft Office, Zendesk, Slack, Google Docs and Front
- · Published weekly and monthly reports using PowerPoint and Excel for Partners
- · Worked closely with new clients during the on-boarding process and tracked progress.
- · Communicated bi-weekly and monthly with scheduled calls with partners and software team to discuss KPI reports, outstanding issues, and methods of improvement.
- · Sourced and was POC for removal of 1000+ kiosks through-out the US to our warehouses.
- · Managed installation, replacement, repairs, and removal of kiosks to new and existing locations.
- · Including tracking and coordinating tasks between product management, shipping companies, software support, field support and communicated with partner to ensure least amount of disruption to their day-to-day operations.
- · These partners ranged from nationwide grocers, Target, financial and app-based operations.
- · Oversaw performance for outsource vendor support including shippers, software teams and field service teams
- Assisted in the development, strategy and administration of sales initiatives and marketing programs
Sales and Marketing Coordinator
Safemark Systems LP
06.2015 - 02.2019
- Lead entry and follow up to potential clients, emailed product information and samples (established lead, contact, notes, transactions, and activity for sales rep in Pronto)
- Followed up with sales reps that activities were carried out
- Planned and organized 100+ trade shows (from registration to onsite setup)
- Arranged product photoshoots
- Exclusively worked with hotel properties and hospitality management companies on all aspects of sales of Spyeguard (stationary peephole covers)
- Worked closely with domestic/ international hotel properties and hotel management groups, issuing complete quotes, and finalizing sales for additional safes
- Communicated in person, online, and over the phone with various department heads regarding inventory, sales, processing, and shipping
- Tracked international sales and reported monthly/quarterly/yearly spends, communicating directly with Hilton and Marriott
- Worked closely with sales teams/executive management and prepared sales reports for domestic and international sales, using Pronto and Excel
- Developed positive relationships with new and existing customers, leading to increased sales opportunities
- Assisted salesforce with customer leads and follow up to build constant contact
- Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency
- Supported sales team members to drive growth and development.
Store Manager
The Frisco Mercantile
01.2015 - 06.2015
- · Managed 34,000 square foot retail store comprised of over 250 individual vendors.
- · Sourced new vendors by attending networking events.
- · Followed home décor trends to keep the store fresh and updated.
- · Facilitated the hiring, scheduling, and payroll of a sales team of 10 associates.
- · Served as the point of communication for the Frisco Visitors Association to promote community events.
- · Assisted in leasing space to vendors.
- · Tracked Sales Daily for comparison of previous years.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
Assistant Store Manager
The Frisco Mercantile
09.2012 - 01.2015
- · Oversaw day-to-day operations of the store.
- · Sourced new vendors by attending networking events.
- · Cultivated a customer-focused shopping environment by greeting and responding to customers in a friendly manner.
- · Managed front end operations of the store.
Education
Bachelor of Science - Business Administration, Marketing
Belmont Abbey College
Belmont, NCSkills
Key Accounts and Territory Management
Contract Development and Management
Complaint Resolution
Data Analysis and Reporting
Lead Generation
Data Management
Excel Skills
Microsoft Office
Problem Resolution
Relationship Building
People Skills
Planning & Organizing
Customer Service
Organizational Skills
Team Building
Critical Thinking
Timeline
Sales Lead Inventory Coordinator
Globe Life And Accident Insurance Company
06.2021 - Current
Partner Success Manager/Kiosk Channel Manager
Cardpool LLC
02.2019 - 09.2020
Sales and Marketing Coordinator
Safemark Systems LP
06.2015 - 02.2019
Store Manager
The Frisco Mercantile
01.2015 - 06.2015
Assistant Store Manager
The Frisco Mercantile
09.2012 - 01.2015
Bachelor of Science - Business Administration, Marketing
Belmont Abbey College
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