Susan Schotanus
Wittenberg,WI
Summary
Higher-education professional and student success educator with over 20 years of experience supporting student development, retention, and inclusive campus engagement. Currently serving as Coordinator of the Multicultural Resource Center and Instructor for First-Year Experience at the University of Wisconsin–Stevens Point. Experienced in student supervision, program assessment, Qualtrics data collection, mentoring, and campus partnership development. Known for building welcoming environments, designing high-impact student programming, and supporting first-year transition, belonging, and academic success initiatives.
Experienced with center coordination, ensuring seamless daily operations and effective team management. Utilizes strong organizational skills to streamline processes and enhance productivity. Track record of fostering collaborative work environment and adapting to changing needs efficiently.
Overview
10
10
years of professional experience
Work History
Multicultural Resource Center Coordinator & First-Year Experience Instructor
University of Wisconsin–Stevens Point
Stevens Point, WI
03.2024 - Current
- Teach First-Year Experience seminar focused on student transition, academic success, belonging, and campus engagement
- Design curriculum incorporating study skills, career readiness, campus navigation, and identity development
- Supervise student employees including peer success coaches and center assistants, providing hiring, onboarding, training, and performance feedback
- Mentor students individually on academic planning, leadership growth, and professional development
- Use Qualtrics and institutional tools to assess programming effectiveness, gather student feedback, and support data-informed decision making
- Coordinate student programming, speaker events, workshops, and engagement initiatives to support retention and campus connection
- Manage daily operations of the Multicultural Resource Center including outreach, scheduling, student staffing, and partnerships
- Track participation metrics, prepare reports, and support institutional initiatives related to student success and engagement
- Collaborate with campus departments to align programs with student success, belonging, and leadership outcomes
- Completed bi-weekly payroll for 2-4 employees.
Relief Staff
Portage House
Stevens Point, WI
08.2016 - Current
- Support residents transitioning from incarceration by maintaining safety, structure, and accountability
- Monitor resident progress, enforce program policies, and assist with reintegration supports
- Maintain records and assist with coordination of services to support successful transition outcomes
Youth Development Specialist III
Rawhide Youth Services
New London WI
04.2021 - 03.2024
- Support youth through life-skills development, education planning, and transition preparation
- Facilitate structured group activities promoting social development and emotional regulation
- Apply crisis intervention strategies and trauma-informed practices to ensure safety and stability
- Maintain documentation, reports, and behavioral tracking systems to support program evaluation
- Collaborate with multidisciplinary teams to strengthen youth outcomes and long-term success planning
Pretrial Case Manager
Alternative (Pretrial Program)
01.2022 - 04.2022
- Conducted intake, assessment, screening, and placement for program participants
- Generated reports and maintained compliance documentation
- Coordinated referrals and monitored participant progress
Certified Substitute Teacher & Crisis Intervention Specialist
Visions School / Lutheran Social Services
04.2016 - 01.2022
- Delivered classroom instruction, implemented lesson plans, and supported academic progress
- Facilitated group discussions and behavioral support strategies
- Used trauma-informed approaches to assist students with emotional and behavioral challenges
- Maintained documentation, assessments, and classroom management systems
- Collaborated with staff and administrators to support coordinated student services
Education
Doctoral Student - Public Administration
Capella University
Minneapolis, MN2024
Master of Science - Public Administration
Upper Iowa University
Iowa10-2019
Bachelor of Science - Public Administration
Upper Iowa University
Iowa08-2017
Associate of Applied Science - Criminal Justice
Northcentral Technical College
WI1996
Skills
- Retention-focused student support
- First-year student instruction
- Student employee supervision
- Qualtrics survey design
- Inclusive programming
- Program and event management
- Academic support services facilitation
- Data tracking and reporting
- Grant & Program Documentation Support
- Campus & Community Partnership Development
- Campus Summer Camp EFC Program Coordinator
Affiliations
- Association for Public Policy Analysis & Management (APPAM)
- Association of American Educators (AAE)
- Association for Practical & Professional Ethics (APPE)
- National Society of Leadership & Success (NSLS)
Timeline
Multicultural Resource Center Coordinator & First-Year Experience Instructor
University of Wisconsin–Stevens Point
03.2024 - Current
Pretrial Case Manager
Alternative (Pretrial Program)
01.2022 - 04.2022
Youth Development Specialist III
Rawhide Youth Services
04.2021 - 03.2024
Relief Staff
Portage House
08.2016 - Current
Certified Substitute Teacher & Crisis Intervention Specialist
Visions School / Lutheran Social Services
04.2016 - 01.2022
Doctoral Student - Public Administration
Capella University
Master of Science - Public Administration
Upper Iowa University
Bachelor of Science - Public Administration
Upper Iowa University
Associate of Applied Science - Criminal Justice
Northcentral Technical College