Susan Schroeder
North Olmsted
Summary
I have 20 years of strong customer service and support in the financial sector. I've acquired, applied, and demonstrated skills that have supported my journey from early teller and customer service to where I am at today.
Overview
11
11
years of professional experience
Work History
UB III
First Federal Lakewood
2015.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Notary
- NMLS
- HELOCS
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted clients with account inquiries, resolving issues promptly to enhance customer satisfaction.
- Maintained up-to-date knowledge of banking products to provide tailored service and support.
- Scheduling staff and managing daily bank activity.
- Volunteered at the Barton Communities, Westshore golf outing, and Color Run for Youth Challenge.
- Filled temporary roll of leadership in the absence of a manger.
Education
High School Diploma -
Hudson High School
Hudson, MI1982-06
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Timeline
UB III
First Federal Lakewood
2015.03 - Current
High School Diploma -
Hudson High School