Susan Schulze
Hawarden,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Student (Online)
Student Grand Canyon University
Phoenix, AZ
05.2016 - 10.2021
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained schedule of class assignments to meet deadlines.
Trainee
Teleperformance
Murray, UT
03.2020 - 04.2020
- Provided support to existing staff on various tasks and duties.
- Provided one-on-one coaching to individual employees who are struggling with certain topics.
- Resolved any issues that arose during the course of a training session.
- Recommended changes or additions to existing curriculum material as needed.
- Sought out assistance and asked questions to further understanding.
- Maintained positive working relationship with fellow staff and management.
STNA
Willow Brook Christian Home
Columbus, OH
06.2019 - 07.2019
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Reported any changes in the patient's condition to the nurse on duty.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Helped maintain a clean and orderly environment throughout the facility.
STNA (State Tested Nursing Assistant)
Worthington Christian Village
Columbus, OH
03.2019 - 05.2019
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Collected specimens for laboratory tests.
General Cleaner
Belfor Property Maintenance
Sioux City, IA
11.2018 - 02.2019
- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
- Assisted with special projects related to general cleaning duties.
- Followed safety procedures when handling hazardous materials.
- Transported trash to disposal areas or arranged for pick-up service.
- Notified supervisor of any maintenance issues requiring attention.
- Ensured all areas were secure before leaving the premises at the end of shift.
Home Health Aide
Integrity Home Care
Joplin, MO
10.2018 - 11.2018
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
CNA - Certified Nursing Assistant
McDonald County Living Center
Anderson, MO
07.2018 - 09.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
CNA - Certified Nursing Assistant
Lyons Dr
Neosho, MO
10.2015 - 06.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Education
Bachelor of Science in Social Work - Sociology
Grand Canyon University
Phoenix, AZ10.2021
HS Diploma -
North High School
Sioux City, IA05.1991
Skills
- Caregiving
- Property maintenance
- Food preparation
- Telemarketing
- Maintenance
- Dementia care
- Meal preparation
- Alzheimer's care
- Home care
- Data entry
- Database administration
- Senior care
- Computer operation
- Cash handling
- Communication skills
- Restoration industry experience
- Stocking
- Leadership
- Cleaning
- Customer service
- Driving
- Organizational skills
- Cashiering
- Basic math
- Analytical and Critical Thinking
- Cultural Awareness
- Problem-Solving
- Written Communication
- Decision-Making
- Planning
- Flexible and Adaptable
- Social Perceptiveness
- Basic Math
- Interpersonal Communication
- Communication
Timeline
Trainee
Teleperformance
03.2020 - 04.2020
STNA
Willow Brook Christian Home
06.2019 - 07.2019
STNA (State Tested Nursing Assistant)
Worthington Christian Village
03.2019 - 05.2019
General Cleaner
Belfor Property Maintenance
11.2018 - 02.2019
Home Health Aide
Integrity Home Care
10.2018 - 11.2018
CNA - Certified Nursing Assistant
McDonald County Living Center
07.2018 - 09.2018
Student (Online)
Student Grand Canyon University
05.2016 - 10.2021
CNA - Certified Nursing Assistant
Lyons Dr
10.2015 - 06.2018
Bachelor of Science in Social Work - Sociology
Grand Canyon University
HS Diploma -
North High School
Affiliations
- Reading, walking, playtime with grandchildren and pets.
- Talk radio, contemplating nature and new ideas.
- Seeking new opportunities to learn and grow personally, professionally, and educationally.
- Graduated from college with honors -3.66 GPA.
- team member of MCI #1 ranked customer service/sales bay - 3 months in a row.
- Employee of the month award 3 times while working in long-term care.
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