Summary
Overview
Work History
Education
Skills
Timeline
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Susan Servatius

Fayetteville,NY

Summary

Goal-oriented manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strategic decision maker with operational excellence. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and talent.

Overview

14
14
years of professional experience

Work History

Store Manager

Trader Joe’s
12.2009 - 04.2024
  • Built, developed, and led the Trader Joe’s brand in single store market for 10 years
  • Continuously coached exemplary customer experience noted on Yelp/Google at 4.5 stars
  • Merchandised and optimized the store autonomously-highest average ticket in New England/Upstate New York territory
  • Coached continuous improvements in merchandising resulting in double digit sales for last four consecutive years
  • Mentored new Captains and high-performing Mates-internal surveys on leadership highest in the region for Mate development last five years.
  • Drove exceptional inventory results-99.8% past six years

District Manager/Business Analyst

STARBUCKS COFFEE COMPANY

District Manager

Wal-mart Stores Inc.

Education

Certificate - Paralegal Studies

Tompkins-Cortland Community College
Dryden, NY
12.2024

Bachelor of Arts -

California State University - Fresno
Fresno, CA

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Attention to Detail
  • Financial Management
  • Multi-unit management
  • Exceptional Communication (oral and written)

Timeline

Store Manager

Trader Joe’s
12.2009 - 04.2024

District Manager/Business Analyst

STARBUCKS COFFEE COMPANY

District Manager

Wal-mart Stores Inc.

Certificate - Paralegal Studies

Tompkins-Cortland Community College

Bachelor of Arts -

California State University - Fresno

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Susan Servatius