JACQUELINE VEGA
Warwick,RI
Summary
To work for a well-respected organization. Seeking a challenging position where my dedication to detail will create opportunity growth.
Overview
14
14
years of professional experience
Work History
Store Manager
Intimissimi Italian Lingerie
Providence , RI
03.2024 - Current
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
Store Manager/ Area Manager
Sally Beauty Supply / Relocated to Rhode Island
Madison , AL
10.2020 - 03.2024
- Awarded for Achieving Sales Plan in The 2023 fiscal year : January, February, March, April, June, July, August, September.
- Awarded for Achieving Q2 & Q3 The Big Wig: Sales plan +21.9% Conversion +1.20 Upt+0.28.
- Awarded Top 100 Stores in RCC contest.Tier 3 to Achieve goal by +120%.
- Assigned Captain of communications.
- Bi-lingual.
- Effective communication and customer service skills.
- Readily adjusts schedule, tasks, and priorities when necessary to meet business needs.
- Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store.
- Oversee scheduling for store associates and manages the execution of store plans and priorities.
- Troubleshoot and resolve complex operational issues independently.
- Manage and approve merchandise processing and procedures.
- Provide advanced guidance to BA's on operations and employee issues.
- Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required.
Zone Manager
Paradise Lagardère Travel
Madison, AL
11.2018 - 01.2020
- Report monthly enplanements, plan, develop, and implements organizational policies and goals.
- Coordinates the activities of the stores and/or departments to obtain efficiency and economy of the total operations.
- Coordinates sales promotion, actives and prepares or directs workers in preparing the merchandise displays.
- Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or prepares the daily record of transactions for corporate, or performs work of subordinates as needed.
- Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand.
- Ensures compliance of employees with established security, sales and record-keeping procedures and practices.
- Resolves customer's complaints and inquiries.
- Promotes and manages a positive and productive work environment working with the management team to provide clear communications and fair and timely evaluations of all staff.
- Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overall.
Store Manager/Area Manager
VSO, LITWC, MH- SOUVENIR SHOPS
Chicago, IL
12.2010 - 10.2017
- Managed store located in the Downtown Navy Pier.
- Directed all aspects of store operations including administration, merchandising, payroll entry, scheduling per budget and personnel.
- Responsible as an employee of the organization for increasing sales volume while maintaining profitability.
- Attended job fairs/Networked to find great employees to join our team.
- Recruit, Hire, and Trained employees.
- Explained policies / and accountability.
- Researched and resolved discrepancies /issues.
- Set daily realistic goals for each store.
- Processed daily shipments against manifests for accuracy and resolved discrepancies with warehouse.
- Open/Closed store including Cash deposits daily/nightly.
- Cash register awareness: short changing, scammers, overages/shortages, and being held accountable.
- Processing merchandise orders for the stores.
- Greeted customers daily and insured customers had a great memorable experience.
- Made sound decisions when dealing with customer service issues/complaints insuring customer's satisfaction.
- Responsible for processing: payroll, invoices, new hire paperwork, discrepancies, merchandise orders.
- Communicated with buyers and vendors on daily/weekly basics to discuss product/merchandise.
- Loss prevention awareness training.
- Conducted inventory using hand held Devices and processed total unit counts.
Education
Diploma - General Studies
Roosevelt High School
Chicago, IL05.1990
Skills
- Fluent In Spanish
- Fluent In English
- Managed Employees
- Retail Experience
- Store Management
- Detail Oriented
- Accounts Payable
- Payroll
- Scheduler
- Bookkeeping
- HR Role
- Reconciliation Invoices
- Computer-Literate
- Numerate
- Data Entry
- 10 Key Calculators
- Self Motivator
- Communication
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Power Point
- Banking
- Time Management
- Quality
- Leadership
- Creativity
- Passionate
- Delegation
- Performance Oversight
- Sales Reporting
- Team Building Practices
- Action Plans
- Policy Enforcement
- Customer Service
- Leadership Development
- Decision Making
- Organizational Skills
- Team Leadership
- Staff Training and Development
- Leadership Skills
Accomplishments
Supervised team of 15+ staff members.
Languages
Spanish, Native or Bilingual
Essential Functions
- Software knowledge- Gers- Gers Blue- Ultipro- JDA- WFM -EDI- DCW
- Genesis- Quickbooks- Bookkeeper- Daily deposits with Brinks
- Problem Solving- Interpersonal Skills- Team Work- Oral Communication
- Dependability- Adaptability- Sense of Urgency- Customer Service Oriented
- Written Communication- Integrity - Floor/Quality Control- Planning/Organizing
Timeline
Store Manager
Intimissimi Italian Lingerie
03.2024 - Current
Store Manager/ Area Manager
Sally Beauty Supply / Relocated to Rhode Island
10.2020 - 03.2024
Zone Manager
Paradise Lagardère Travel
11.2018 - 01.2020
Store Manager/Area Manager
VSO, LITWC, MH- SOUVENIR SHOPS
12.2010 - 10.2017
Diploma - General Studies
Roosevelt High School