Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa lavin

Miami

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Knowledgeable retail experience with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Tropic Oil
01.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Aleef inc citgo
08.2018 - 01.2020
  • Responsible for training new and existing employee to exceed customer service
  • Responsible for employee scheduling and working with major companies like Coca Cola, Pepsi and Gold coast
  • Responsible for inventory ordering and control
  • Fully responsible for all profit and lost of the store
  • Responsible for monthly sales goal for instore and outside carwash sales
  • Responsible for daily banking, reports, hiring firing and training new and existing employees
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

7-Eleven
05.2013 - 08.2018
  • In 2013 I started off as a cashier, then working my way into shift leader then became store assistant manager then in 2015 I became store manager
  • My responsibilities consisted of Managing Store daily reports, vendors, and orders
  • Training new and existing employee to plus sell
  • Also scheduling, hiring and firing all employees
  • Responsible for daily banking and accountable
  • Fully responsible for all profits and lost
  • Working with field consultants to better improve the business

Education

High school diploma -

Westland Hialeah senior high school
06.2012

Skills

  • Fluent in English
  • Fluent in Spanish
  • Critical thinker
  • Problem Solver
  • Customer service
  • Multitasking and organization

Certification

  • Class C Operator Certified
  • Food Safety Manager Certification

Timeline

Store Manager

Tropic Oil
01.2020 - Current

Store Manager

Aleef inc citgo
08.2018 - 01.2020

Store Manager

7-Eleven
05.2013 - 08.2018

High school diploma -

Westland Hialeah senior high school

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Vanessa lavin