SUSAN SHEPHERD
Nashua,NH
Summary
Certified Personal Trainer offering 5+ years of experience guiding diverse clients to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Jamesco Development
Westford, MA
08.2021 - Current
- Execute record filing system to improve document organization and management.
- Edit subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Coordinate bookkeeping activities in QuickBooks.
Personal Trainer/Group Exercise Coordinator
Become Fitness (formerly Boost/Crunch)
Westford, MA
07.2017 - Current
- Teach clients how to properly operate exercise equipment
- Bolstered customer satisfaction ratings by efficiently managing issues and providing dedicated service
- Design specific workout systems for individual clients based on performance ability
- Screen clients and performed client assessments
- Design and execute individual and small group exercise fitness programs and regimens
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Train clients during strength training, cardio vascular exercise and stretching
- Educate club members about relationship between nutrition and fitness
- Explain exercise modifications and contraindicated movements to participants with history of injury
- Provide clients with safe and reasonable exercises to perform at home or at gym
Fitness Personal Trainer
Professional Fitness
Nashua, NH
02.2017 - 09.2017
- Designed individual exercise programs based on clients needs and goals, conducting screening and assessments, executing individual program design in safe and effective way
- Worked with clients to improve overall endurance, strength, flexibility and balance
Customer Service Representative
WestFit
Westford, MA
08.2016 - 08.2017
- Resolved member complaints, improved operations and provided exceptional member support.
- Took reservations over phone, in person and via computer for members and provided confirmation information.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted members, offered assistance and answered questions to build rapport and retention.
Bistro Attendant
Courtyard Marriott
Littleton, MA
04.2016 - 03.2017
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Accurately operated cash register to process customer payments daily.
- Assisted guests, including offering personable greetings and taking food and drink orders. TIPS certified
- Endorsed products by making recommendations and promoting specials
- Cleaned food preparation areas, tools and equipment.
Sales & Service Representative
Deluxe Corporation
Groton, MA
08.2015 - 02.2016
- Managed over 50 customer calls per day
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
Education
BS - Education
Worcester University
Skills
- Complaint resolution
- Sales expertise
- Inbound and Outbound Calling
- POS systems expert
- Creative problem solving
- Professional telephone demeanor
- MS Office
- Multi tasking
Certification
ACE Personal Training, CPR Red Cross
Timeline
Administrative Assistant
Jamesco Development
08.2021 - Current
Personal Trainer/Group Exercise Coordinator
Become Fitness (formerly Boost/Crunch)
07.2017 - Current
Fitness Personal Trainer
Professional Fitness
02.2017 - 09.2017
Customer Service Representative
WestFit
08.2016 - 08.2017
Bistro Attendant
Courtyard Marriott
04.2016 - 03.2017
Sales & Service Representative
Deluxe Corporation
08.2015 - 02.2016
BS - Education
Worcester University
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