Susan Sherman
Troy,MI
Summary
Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Delivery Driver
DoorDash
Metro Detroit , MI
06.2024 - Current
- Presented order bills and collected payments for deliveries.
- Reported delays and accidents to stations using telephones or two-way radios.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Manager
Rite Aid
Troy, USA
09.2018 - 02.2024
- Cross-Functional Team Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Brand Management
- Team Leadership
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored and trained team members in order to improve their job performance
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Ensured compliance with all applicable laws, regulations, industry standards
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Entered time and attendance logs in preparation for payroll
Self Employed
Lyft/Uber
Metro Detroit, USA
03.2017 - 09.2018
- Assisted with customer requests and answered questions to improve satisfaction
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Preschool Teacher
Birmingham Child Development Center
Birmingham, Michigan
01.1992 - 02.1995
- Taught children foundational skills in colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Administered assessments throughout the year to gauge student understanding of content material.
Childrens Entertainer
Self Employed
Metro Detroit, USA
Education
Some College (No Degree) - Early Childhood Care And Education
Wayne State University
Detroit, MISkills
- Operations Management
- Business Administration
- Expense Tracking
- Strategic Planning
- Schedule Preparation
Timeline
Delivery Driver
DoorDash
06.2024 - Current
Manager
Rite Aid
09.2018 - 02.2024
Self Employed
Lyft/Uber
03.2017 - 09.2018
Preschool Teacher
Birmingham Child Development Center
01.1992 - 02.1995
Childrens Entertainer
Self Employed
Some College (No Degree) - Early Childhood Care And Education
Wayne State University