Susan C. Sherman
West Jordan,Utah
Summary
Detail-oriented administrative professional with experience at U.S. Army Accessions Command, enhancing office operations through strategic calendar management and effective communication. Streamlined travel arrangements, improving organizational efficiency. Skilled in managing sensitive information and fostering collaboration across departments to support organizational goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
U.S. ARMY ACCESSIONS COMMAND
Salt Lake City, Utah
05.2017 - Current
- Provides administrative support to the executive leadership team, including scheduling meetings and managing calendars.
- Coordinated travel arrangements for senior Army officials and personnel, ensuring smooth travel experiences.
- Timekeeper for all civilian workers covering three states, meeting and exceeding all deadlines
- Promoted positive image of organization through clear internal and external communication with colleagues and clients.
- Facilitates communication between different departments within the organization.
- Provides exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Oversaw staff correspondence, record tracking, and data communications, enhancing automation of office operations.
- Handles sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Utilizes advanced software programs for data entry tasks and for travel that increased accuracy while minimizing errors.
Volunteer
Salt Lake City library
Salt Lake City, Utah
04.2016 - 03.2020
- Assisted library patrons one-on-one with their concerns and issues on how to use computers, the Internet, and computer programs like Outlook, Word, Excel, and Gmail.
- Presented programs on specialized library services and user-specific needs like tablets.
- Organized community events to promote literacy and library services.
- Assisted patrons with locating resources and using library technology.
- Collaborated with staff to develop engaging programming for all ages.
Office Specialist
Salt Lake County
Salt Lake City, Utah
06.2014 - 01.2017
- Served as the first point of contact for the public via telephone, email, and in-person visits.
- Greeted incoming visitors and callers professionally and provided friendly, knowledgeable assistance.
- Addressed questions and concerns, resolved issues within established limits, and interpreted county rules and regulations for constituents regarding public health in food, air, sanitary, and water sections to enhance service delivery.
- Coordinated information flow to ensure timely completion of documents and reports across sections.
- Assisted with board meetings for the Water Quality Bureau by creating minutes and distributing them.
- Demonstrated adaptability by quickly learning new software programs and office tools, continuously improving skills.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Recommended and implemented procedures that streamlined office operations and improved workflow.
- Entered and maintained accurate records dealing with financial transactions, permits, and other county health data.
Education
Bachelor’s Degree -
University at Mary Washington
Fredericksburg, VAFredericksburg, VA
Skills
- Administrative support
- Office administration
- Calendar management
- Travel administration
- Office correspondence
- Timekeeping systems
- Organizational skills
- Attention to detail
- Team collaboration
- Problem solving
- Discretion handling
- Interpersonal skills
Accomplishments
Membership in Phi Alpha Theta, National History Honor Society
Activities
- Warehouse Volunteer, Calvary Thrift Store, 1 year
- Tech League, Salt Lake City Public Library, 4 years
- Cub Scout and Girl Scout Leader, 18+ years
- Cub Scout Leadership Trainer, Powwow Leadership training, 3 years
Timeline
Administrative Assistant
U.S. ARMY ACCESSIONS COMMAND
05.2017 - Current
Volunteer
Salt Lake City library
04.2016 - 03.2020
Office Specialist
Salt Lake County
06.2014 - 01.2017
Bachelor’s Degree -
University at Mary Washington