Susan Shick

Deliver CT and Oncology offsite training at the Philips Learning Center.

Experience with classroom instruction and virtual teaching thru Zoom platform.

Create course material to enhance the customer learning experience.

Responsible for ASRT certification and development of courses found on the Philips Learning Center (PLC).

Support training new Philips applications specialist and Project Managers.

Delivered onsite training of Philips CT scanners. Spectral CT 7500, IQon, Big Bore, Incisive CT 5100 and CT 5300.

Expert knowledge of iPatient and Incisive software platform,

Collaborate with system engineers, physicists, clinical applications, and manufacturing to investigate customer complaints.

Promoted to lead CT complaint investigator globally for reportable complaint records.

Prepared records for FDA auditing.

Subject Matter Expert SME for QCM Trackwise tool.

Developed training certification for new complaint investigators.

Tested system hardware and software on the Spectral IQon, iCT, Ingenuity, Vereos, and Brilliance diagnostic systems.

Followed Good Documentation Practice GDP during testing.

Responsible for opening and closing of radiology department.

Scanned and x-rayed patients working independently.

Accredited Stroke, Center Treatment, Heart and Vascular Treatment.

Operated Philips Big Bore scanner and Ingenuity scanner.

Supported busy workflow of 50+ patients daily with compassion and professionalism.

Completed angiography, radiation therapy, general ER, gated cardiac, and orthopedic cases with 3D reconstructions.

Performed x-ray and CT for Lake Hospital Systems three locations, Lake West Hospital, Tripoint Hospital and Willoughby Diagnostics.

Supported all shifts covering staff shortage and vacations.

Operated C-Arm for pain blocks, radio frequency ablations, and spinal cord trials.