Susan Sip
Ada,MN
Summary
Efficient and organized administrative assistant specializing in customer service and professional communication. Proven ability to manage office tasks and client inquiries effectively, ensuring high levels of satisfaction and operational excellence.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Kelly's Chrysler Center
Ada MN
05.2022 - Current
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Posted customer payments, printed and mailed customer monthly statements, posted repair orders and parts tickets.
Cashier
Supermarket Foods
Ada, MN
06.2020 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Maintained cleanliness and organization of checkout area, enhancing customer experience and safety.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, maintaining positive relationships and store reputation.
Senior Customer Service Representative
Frandsen Bank & Trust
Ada, MN
04.1993 - 04.2022
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Legal Secretary
Interstate Business College
Fargo, ND01-1992
No Degree - Undecided
Moorhead State University
Moorhead, MNHigh School Diploma -
Glyndon-Felton High School
Glyndon, MN05-1985
Skills
- Customer service
- Microsoft Word
- Time management
- Microsoft Excel
- Filing
- Clerical support
- Professional communication
- Excel spreadsheets
- Mail handling
- Meticulous attention to detail
- Multi-line phone systems
- Letter preparation
Timeline
Administrative Assistant
Kelly's Chrysler Center
05.2022 - Current
Cashier
Supermarket Foods
06.2020 - Current
Senior Customer Service Representative
Frandsen Bank & Trust
04.1993 - 04.2022
Legal Secretary
Interstate Business College
No Degree - Undecided
Moorhead State University
High School Diploma -
Glyndon-Felton High School