Susan Slatinshek
Customer Service
Campbellsport,WI
Summary
Detail-oriented Customer Service Representative with extensive experience in managing service orders and improving customer communication. Committed to leveraging critical thinking and collaboration skills to enhance customer experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Spectrum
08.2021 - Current
- Facilitated effective communication by resolving customer inquiries through multiple channels, contributing to overall satisfaction.
- Managed efficient processing of service orders and account modifications, ensuring meticulous attention to customer data accuracy.
- Facilitated collaboration among team members to enhance support procedures.
- Guided customers in understanding product features and troubleshooting methods to foster independent problem-solving.
Accounting Clerk
Eden Meat Market and Catering
11.2018 - 08.2021
- Collaborated with vendors to resolve billing issues, enhancing relationships and service quality.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Processed invoices and payments, maintaining timely accounts payable and receivable cycles..
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Registration Receptionist
Milwaukee Montessori School
09.2016 - 11.2018
- Organized and maintained student records to ensure accuracy and compliance with school policies.
- Assisted in scheduling appointments for faculty meetings and parent conferences, enhancing communication efficiency.
- Managed incoming correspondence, prioritizing urgent communications for timely responses.
- Welcomed and registered new students, ensuring accurate data entry in school management systems.
- Managed front desk operations, providing exceptional customer service to parents and visitors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Zion Lutheran Church and School
08.2012 - 01.2018
- Coordinated daily administrative operations, ensuring smooth school functionality.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Psychology
Wisconsin Lutheran College
Milwaukee, WI05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Spectrum
08.2021 - Current
Accounting Clerk
Eden Meat Market and Catering
11.2018 - 08.2021
Registration Receptionist
Milwaukee Montessori School
09.2016 - 11.2018
Administrative Assistant
Zion Lutheran Church and School
08.2012 - 01.2018
Bachelor of Arts - Psychology
Wisconsin Lutheran College