Susan Smith
Pilot Mountain,NC
Summary
Accomplished dental office professional known for strong patient relationship management and effective communication. Experience in coordinating patient care and managing billing processes to support seamless operations and enhance service delivery.
Overview
21
21
years of professional experience
Work History
Dental Front Office
Scheat, Sydney, DDS
Mount Airy, North Carolina
09.2025 - Current
- Managed front desk operations, fostering a welcoming atmosphere for patients and visitors.
- Scheduled appointments and coordinated office resources for optimal efficiency.
- Maintained front desk, ensuring positive first impressions that enhance patient experience.
- Assisted visitors with inquiries and directions to enhance service experience.
- Collected payments from patients after the completion of procedures.
- Ensured accuracy of financial transactions during patient check-out.
- Coordinated general office operations, supporting seamless workflows and effective patient services.
Dental Office Manager
Dr. Wayne Gilreath DDS
Mount Airy, North Carolina
10.2016 - 09.2025
- Coordinated patient scheduling to optimize appointment flow and maintained accurate appointment records.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed front desk operations, ensuring prompt phone responses and high-quality customer service.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Oversaw billing processes and streamlined insurance claims handling for timely reimbursements.
- Managed daily office operations and ensured smooth workflow.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
Dental Assistant/Front Desk Dental Assistant
Dr.Charles New DDS
Winston-Salem, North Carolina
03.2005 - 10.2016
- Managed appointment scheduling and maintained accurate patient records.
- Handled patient inquiries with professionalism and care
- consistently.
- Prepared treatment rooms with necessary instruments and materials for procedures.
- Sterilized dental instruments following strict safety protocols to ensure compliance.
- Sanitized equipment, cleaned treatment areas, and restocked supplies after each patient.
- Educated patients on oral hygiene and post-treatment care effectively.
- Efficiently assisted in patient examinations and dental procedures.
- Provided chair-side assistance during procedures, including instrument exchange and suction device operation.
- Coordinated HIPAA compliance initiatives to safeguard patient information.
- OSHA Certification.
Education
High School Diploma -
Rahway High School
Rahway, NJ06-1982
Skills
- Appointment scheduling
- Patient billing
- HIPAA compliance
- Office management
- Treatment coordination
- Customer relationship management
- Insurance processing
- Workflow optimization
- Effective communication
- Team collaboration
- Patient education
- Dependable and responsible
- Collaboration
- Professional demeanor
- Positive attitude
Affiliations
Baptist Men's Dental Bus Coordinator
Timeline
Dental Front Office
Scheat, Sydney, DDS
09.2025 - Current
Dental Office Manager
Dr. Wayne Gilreath DDS
10.2016 - 09.2025
Dental Assistant/Front Desk Dental Assistant
Dr.Charles New DDS
03.2005 - 10.2016
High School Diploma -
Rahway High School