Susan Smith
Pompano Beach
Summary
Detail-oriented Accounts Receivable Specialist adept at full-cycle account management, including billing, payment processing, and account reconciliation. Experienced in resolving discrepancies and maintaining strong client relationships, ensuring accurate financial reporting and customer satisfaction in high-volume logistics environments.
Overview
37
37
years of professional experience
Work History
Logistics Accounts Receivable Specialist
Acme Smoked Fish LLC
Pompano Beach
01.2014 - Current
- Manage full-cycle accounts receivable including billing, payment posting, and account reconciliation
- Process an average of 40–50 invoices daily in a high-volume logistics environment
- Processed credit card and customer payments, ensuring accurate financial recordkeeping
- Maintained customer accounts, researched billing discrepancies, and resolved payment issues promptly to uphold customer satisfaction
- Assisted with payment tracking, followed up on accounts, and executed month-end reconciliation activities for accurate financial reporting
- Support accounting and administrative operations with reporting and documentation
- Recognized multiple times as Employee of the Month for accuracy, dependability, and strong customer service
Third-Party Collections Representative
United Collection Bureau
01.2013 - 01.2014
- Met and exceeded collection targets in a high-volume call center environment
- Managed customer accounts, negotiating payment arrangements to resolve delinquent balances
- Provided professional customer service while resolving sensitive financial accounts
- Processed incoming payments while ensuring accurate account documentation
Accounts Receivable Supervisor
R.L. Schreiber
Pompano Beach
01.1989 - 01.2013
- Reduced delinquent accounts from 12% to 1% through improved collections strategies and follow-up procedures
- Strengthened customer relationships by resolving billing issues promptly, improving customer satisfaction and retention
- Supervised accounts receivable operations, overseeing billing, deposits, and payment posting to enhance accuracy and efficiency
- Supervised, trained, and supported AR staff across multiple locations
- Improved team productivity through workflow organization and process improvements
- Performed account reconciliations and supported monthly bank balancing activities
- Reviewed credit reports to establish new customer credit accounts, mitigating risk and supporting revenue growth
- Facilitated transfer of delinquent accounts to collection agencies to enhance recovery processes.
Education
Accounting
Florida Metropolitan University
Pompano Beach, FL01-2005
Sociology
Norfolk State University
Norfolk, VA01-1983
Skills
- Accounts Receivable (A/R) Management
- High-Volume Invoice Processing
- Collections & Aging Accounts
- Payment Posting & Cash Application
- Account Reconciliation
- Financial reconciliations
- Credit Card & Payment Processing
- Customer Account Resolution
- ERP Accounting Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Logistics Coordination
Additional Information
References available upon request
Timeline
Logistics Accounts Receivable Specialist
Acme Smoked Fish LLC
01.2014 - Current
Third-Party Collections Representative
United Collection Bureau
01.2013 - 01.2014
Accounts Receivable Supervisor
R.L. Schreiber
01.1989 - 01.2013
Accounting
Florida Metropolitan University
Sociology
Norfolk State University