SUSAN SMITH
Federal Reserve Bank of Minneapolis
MN
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
TS Customer Service - ExaminerLoan ProcessorClosing Operations AssociatePost Closing CoordinatorClosing Assistant / Disbursement Assistant
25
years of professional experience
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Work History
TS Customer Service - Examiner
2 Years 9 Months- Review Requests for Redemption of Savings Bonds.
- Inquired for additional information to ensure accurate processing of requests.
- Identified current registered owners of bonds to ensure accurate payment processing.
- Submitted payment requests to facilitate timely bond redemption.
- Reviewed estate documents to verify they comply with state statues and reviewed statutes for clarification of statutes for approval of the documents
Loan Processor
6 Months- Collaborated with borrowers and lenders to ensure timely completion of loan applications
- Coordinated ordering of appraisals and evaluations to facilitate loan processing timelines
- Secured title commitments to facilitate timely loan closures, updates and revisions as requested
- Obtained and requested deeds to ensure accurate property documentation
- Prepared closing documents, affidavits, and deeds to ensure compliance and accuracy for successful loan closures
- Completing post closing duties and invoice payments
- Pulling and requesting deeds
- Answering customer phone calls and emails
Closing Operations Associate
1 Year 7 Months- Cleared title issues to ensure smooth transaction closing
- Clearing Title issues for closing
- Investigated files not handled by examination team to ensure compliance
- Ordering Payoffs
- Ordering HOA Information Lien Releases and Deeds.
- Resolving post closing issues
- Examining Files not processed by exam team
- Resolved post-closing issues to maintain compliance and client satisfaction
Post Closing Coordinator
1 Year 9 Months- Submit documents to county offices for recording either electronically or by paper copy.
- Collaborated with closing offices and stakeholders to resolve issues efficiently
- Balanced fees collected for recording to ensure accuracy and compliance
- Balance fees collected for recording
- Cut checks or transfer fees for recording
- Logged recorded documents in system and issued correct policy to lenders and owners promptly
- Responded to phone and email inquiries about recording and document copy requests.
- Recorded incoming closing files for tracking purposes.
Closing Assistant / Disbursement Assistant
3 Years 4 Months- Authorize wires for payments and verify amount and address on checks are correct reducing errors in payments.
- Authorized wires for payments, verifying amounts and addresses on checks to minimize payment errors.
- Prioritized construction draws and additional projects for team, ensuring timely funding.
- Executed new tract searches to support project planning.
- Assisted with recording tasks and coordinated visits to county offices for document filing.
- Accomplished task lists to meet team objectives.
Title Examiner
5 Years 9 Months- Produced Title Commitments for a national platform, including refinance, REO, and Deed in Lieu business lines for a major bank.
- Working with many levels of management and customers to provide correct information and revise information provided correctly as new information is received.
- All don one a strict time line.
- Training new employees and assisting with additional projects as needed.
Deed Preparation Specialist
2 Years 4 Months- Prepare Deed In Lieu Documentation and other Deeds for clients, keep up with current regulations, corrects and revises documents in a timely manor.
- Additional experience also as a Closing Assistant, Title Examination,and Fulfillment/Document Assignment Specialist all within Rels Title and Rels now Stewart Title.
Loan Document Specialist 4
8 Years 7 Months- Prepare and update closing documents for residential closings.
- Send wires and checks for funding and other payments.
- Level One underwriting.
- Communicate with customers, loan Originators and Title Closers to ensure documents were correct and loan conditions were met.
Education
- Business Management
Courses
Skills
Microsoft Office
Salesforce operating system
RamQuest operating system
statistical data entry
Softpro Select
Deed preparation and drafting
affidavit preparation and drafting
Empathy and sensitivity
Audit preparation
Document management
Document integrity
Personal and business information security
National mortgage document recording
Timeline
TS Customer Service - Examiner
Federal Reserve Bank of Minneapolis
10.2023 - CurrentRead More
Loan Processor
Alliance Bank
11.2022 - 05.2023Read More
Closing Operations Associate
Spruce Lending Services
03.2021 - 10.2022Read More
Post Closing Coordinator
Burnet Title
05.2019 - 02.2021Read More
Closing Assistant / Disbursement Assistant
Commercial Partners Title, LLC
12.2015 - 04.2019Read More
Title Examiner
Stewart Title Guaranty formerly Data Quick, formerly Rels Title
03.2010 - 12.2015Read More
Deed Preparation Specialist
DasErte Staffing
03.2010 - 07.2012Read More
Loan Document Specialist 4
Wells Fargo Home Mortgage
05.2001 - 12.2009Read More
North Hennepin Community College
from Business Management
Read More