Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Southard

Folsom,CA

Summary

Driven Advanced Processor with a solid track record at Blue Shield of CA, specializing in provider file maintenance and process improvement. Demonstrated expertise in critical thinking and quality assurance, ensuring high standards are consistently met. Recognized for exceptional data entry skills and punctuality, contributing to enhanced efficiency and productivity within cross-functional teams.

Overview

22
22
years of professional experience

Work History

Advanced Processor

Blue Shield of CA
Rancho Cordova
10.2002 - Current
  • Applies defined procedures and policies to accurately maintain provider file maintenance in the Provider Manager application.
  • Complete provider inquiries or updates related to Blue Shield of California and/or Blue Shield of California Promise Health Plan networks.
  • Coordinate with other departments to ensure timely and appropriate responses are completed.

Continually performing research and applying critical thinking, meet or exceed daily goals, while maintaining a high level of work quality.

  • At times I assiisted and expedited, research, and resolve complex issues.
  • Assists with documentation review and supports questions as needed.
  • Considered Subject Matter Expert (SME) in Provider Processing and documentation.
  • Solid understanding and knowledge of system processing, with the ability to not only identify errors but to analyze and resolve them.
  • Identified areas where processes can be improved upon to increase efficiency and productivity.
  • Processed documents to maintain records and files.
  • Participated in training sessions to stay updated on industry regulations and technology.
  • Supported team members and participated in cross-functional projects as needed.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Education

Some College (No Degree) - Psychology

Holy Names College
Oakland, CA

Skills

  • Critical Thinking
  • Inventory management: I keep on top of my inventory, and help the team when I am able
  • Quality assurance standards were met for most of the year
  • Task deadline management
  • Process Improvement
  • Punctuality
  • Data entry experience

Timeline

Advanced Processor

Blue Shield of CA
10.2002 - Current

Some College (No Degree) - Psychology

Holy Names College
Susan Southard