Susan Spencer
Jacksonville
Summary
To find a role where I can use my strengths in providing above and beyond customer service excellence, by assessing and anticipating customer needs and finding the most efficient way to meet those needs, while maintaining integrity, business profitability. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
21
21
years of professional experience
Work History
Employment Specialist
employU
04.2021 - 08.2025
- As an Employment Specialist I interviewed potential clients assessed their interests, desires and abilities then helped prepare for, obtain and maintain successful employment.
Employment Specialist - Hope Academy Instructor
Hope Haven
JACKSONVILLE
02.2018 - 09.2021
- As an Employment Specialist I interviewed potential clients assessed their interests, desires and abilities then helped prepare for, obtain and maintain successful employment.
- As a Project Search Coach, adapting lessons and training from in-person to virtual presentation due to Covid 19.
- As well for Self Advocacy and PPT training.
- As the Lead career camp trainer I created and organized the Career Camp Planner, which included intake information, creating lesson plans, and organized activities for campers.
Store Manager
Spirit Halloween
Jacksonville
08.2017 - 11.2017
- Retail Store Manager responsible for leading store set up, hiring, training and managing sales staff.
- Responsible for all daily operations of the store, and motivating the staff to provide excellent customer service according to all company policies and standards to maximise sales and minimize shrink to ensure profitability.
Franchise District Manager
Spirit Halloween
PENSACOLA
08.2004 - 11.2017
- Responsible for recruiting, hiring, training, and overseeing store managers, and sales teams for 3 stores in Pensacola Fl., Mobile, Al, Daphne, Al.
- Developed customer loyalty for the seasonal local franchises through social media, and leading a returning, spirited sales team unusually dedicated to creating an amazing customer experience.
- Annually exceeding sales goals, breaking company sales records garnishing corporate attention, as well as the local media.
- As a hands on working manager I was present at each store weekly responsible for all aspects of daily operations.
- (I worked 5-6 months each year, off season I had my own successful wedding entertainment business.)
Education
Some College (No Degree) - Business Administration and Management
Cal State University Northridge
Northridge, CAHigh School Diploma -
Agora Hogh School
Agoura Hills, CASkills
- Retail operations management
- Sales growth strategies
- Inventory control
- Performance optimization
- Team development
- Employment counseling techniques
- Motivational strategies
Timeline
Employment Specialist
employU
04.2021 - 08.2025
Employment Specialist - Hope Academy Instructor
Hope Haven
02.2018 - 09.2021
Store Manager
Spirit Halloween
08.2017 - 11.2017
Franchise District Manager
Spirit Halloween
08.2004 - 11.2017
Some College (No Degree) - Business Administration and Management
Cal State University Northridge
High School Diploma -
Agora Hogh School
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