Susan Spiezio
Sarasota,FL
Summary
Responsible, dedicated employee with a strong work ethic. 20 plus years of experience in customer service and sales. Excellent at developing mutually respectful relationships with clients and coworkers. Always professional and diplomatic in verbal and written communication. Strong at multi-tasking and maintaining composure in stressful situations.
Overview
9
9
years of professional experience
Work History
Administrator
Alpha Martial Arts Academy
08.2025 - Current
- Sold memberships, gave tours, and provided customer service at the front desk.
- Managed student accounts and billing.
- Provided administrative support to instructors, and after school program.
- Coordinated communication between students, parents, and staff.
Wellness Ambassador and Sales Associate
Beem Light Sauna
08.2024 - 07.2025
- Conducted grass roots marketing, networking, and wellness events.
- Educated groups and individuals on the benefits of infrared light.
- Generated leads, and followed up with calls, texts, and emails.
- Conducted tours and sold memberships.
Membership and Wellness Director
YMCA of Southwest Florida
01.2021 - 07.2024
- Managed operations of the Membership, Childcare, and Fitness Center, including scheduling,hiring, training, and payroll for the staff.
- Created and implemented strategies to increase and retain members, including social and educational events.
- Developed and maintained department budgets.
- Consistently met and exceeded monthly sales goals.
- Awarded Branch Top Fundraiser for 2023.
Membership Department Lead
YMCA of Southwest Florida
06.2019 - 12.2020
- Oversaw daily operations, promoted special offers and events to leads.
- Responsible for daily bank deposits, record-keeping, and approval of scholarship candidates.
Membership Engagement Specialist
YMCA of Southwest Florida
06.2017 - 06.2019
- Developed and implemented engagement strategies to enhance customer interaction and satisfaction.
- Analyzed customer feedback to identify trends and improve service offerings.
Member Service Representative
YMCA of Southwest Florida
12.2016 - 06.2017
- Responded to inquiries from members and worked to improve customer satisfaction.
- Conducted tours, sold memberships, and registered participants.
Education
Bachelor of Arts - English Education
Marquette University
Milwaukee, WI05-1991
Skills
- Excellent customer service
- Self-motivated
- Strong attention to detail
- Friendly and accessible
- Creative problem solver
- Analytical and adaptable
Timeline
Administrator
Alpha Martial Arts Academy
08.2025 - Current
Wellness Ambassador and Sales Associate
Beem Light Sauna
08.2024 - 07.2025
Membership and Wellness Director
YMCA of Southwest Florida
01.2021 - 07.2024
Membership Department Lead
YMCA of Southwest Florida
06.2019 - 12.2020
Membership Engagement Specialist
YMCA of Southwest Florida
06.2017 - 06.2019
Member Service Representative
YMCA of Southwest Florida
12.2016 - 06.2017
Bachelor of Arts - English Education
Marquette University
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