Susan Stillman-West
Fayetteville,TN
Summary
To join a progressive company that allows me to use my knowledge in operational management and to utilize my multitasking and prioritization skills resulting in proficiency and productivity.
Overview
25
25
years of professional experience
Work History
Assistant Manager
3 D Financial
08.2024 - 02.2025
- Greet and assist customers with various transactions.
- Analyze and verify the application to determine the client’s creditworthiness.
- Contact borrowers with delinquent loan accounts to help them find a method of repayment to avoid their defaulting on their loan accounts.
- Run morning and end of day reports for opening/closing the office.
- Covered other offices when that Office Manager was out of the office.
- Responsible for solicitation calls and letters.
Corrections Officer
Lincoln County Sheriff's Department
12.2023 - 05.2024
- Enforce rules and keep order in jails or prisons.
- Supervise activities of people in custody.
- Inspect facilities to ensure that they meet security and safety standards.
- Conduct searches in the facility, such as of persons and property, for rule violations.
- Diffuse volatile situations while gaining residents’ respect and compliance.
- Ensure the safety of staff members and incarcerated persons.
Vice President, Logistics & Procurement
Logista Solutions
01.2021 - 02.2023
- Manage multi-state warehouses, operational processes and expenses.
- Partner with human resources to staff and develop labor resources.
- Conduct interviews with potential employees, current employee performance evaluations and terminate employees when necessary.
- Serve as management Representative from implementation of R2 / RIOS recycling accreditations to current standards. Responsible for proper sanitization of all inventory containing sensitive data under the Department of Defense (DOD) eraser processes.
- Manage stock levels of customer inventories.
- Collaborate with other departments and designate responsibilities with warehouse admin and labor resources.
- Oversee customer owned assets in an internal Remedy program and recordkeeping of those asset moves in multiple locations.
- Manage all aspects of ITAD Services for Asset Management through to end of life cycle.
- Prior duties outlined under Director of Operations / Warehouse Services listed below.
Director, Operations/Warehouse Services
Logista Solutions
01.2002 - 01.2021
- Analyze expenditures in order to develop plans for improving services.
- Work with upper management to formulate and implement policies, procedures, goals, and objectives.
- Coordinate employee-training sessions on forklift certification, Department of Transportation requirements and hazardous material handling.
- Develop criteria and procedural manuals for warehouse operational services.
- Direct activities related to dispatching, routing, and tracking of transportation vehicles.
- Direct investigations to verify and resolve customer-shipping complaints.
- Direct procurement processes for warehouse equipment and supplies.
- Monitor operations to ensure that employees comply with administrative policies and procedures and safety rules.
- Plan, organize and manage the work of staff to ensure work is accomplished in a manner consistent with organizational requirements.
- Examine products or materials to estimate quantities or weight and type of container required for transport.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Plan, develop, and implement warehouse safety and security programs.
- Manage all areas of inventory and quality control processes to ensure bi-annual audits are completed without result of company write-offs for asset losses.
- Perform aspects of accounts receivable involving customer invoicing for services rendered.
- Communicate with the customer to resolve issues and to ensure contracted service commitments are maintained for customer satisfaction.
Customer Service Representative
Metro Communication Services
05.2000 - 01.2002
- Provided customer service in relation to renting and selling of pagers.
- Provided clerical services including receiving and posting payments to accounts, answering telephones, office machine operation, and filing.
Education
Associates Degree - Education
University of Tennessee Southern
Pulaski, TN05.1991
Skills
- Decision-making
- Problem-solving
- Customer relations
- Customer service
- Sales growth
Summary of Qualifications
- Customer and personal service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Operational management including strategic planning, resource allocation, production methods and coordination of people and resources.
- Management of personnel resources including motivating, developing, and directing people as they work, identifying the best people for the job.
- Time management including assessing and monitoring personnel performance.
- Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Transportation and distribution practices including the movement of goods including the relative costs and benefits.
- Management of subordinates to include Company Directors, Managers, Supervisors, Team Leads and other general labor employees in several different office locations.
- Travel to other office locations frequently.
Timeline
Assistant Manager
3 D Financial
08.2024 - 02.2025
Corrections Officer
Lincoln County Sheriff's Department
12.2023 - 05.2024
Vice President, Logistics & Procurement
Logista Solutions
01.2021 - 02.2023
Director, Operations/Warehouse Services
Logista Solutions
01.2002 - 01.2021
Customer Service Representative
Metro Communication Services
05.2000 - 01.2002
Associates Degree - Education
University of Tennessee Southern
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