SUSAN STOREMSKI
Elizabethtown,KY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Adecco for Cabinet for Health & Family Services
London, KY
09.2025 - 11.2025
- Data entry; often time sensitive documents
- Conducted back-up tasks for administrative staff when absent
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Interim Administrative Specialist Senior
Cabinet for Health & Family Services
London, KY
12.2024 - 08.2025
- Data entry; often time sensitive documents
- Conducted back-up tasks for administrative staff when absent
- Maintained confidential case records
Social Service Clinician
Cabinet for Health & Family Services
Elizabethtown, KY
08.1996 - 11.2022
- Data entry; often time sensitive documents
- Maintained confidential case records
- Hotline Call Center Representative
- Evaluated program effectiveness, recommending improvements based on client feedback and outcomes.
- Managed youth program Independent Living
- Assessed client needs through comprehensive evaluations and interviews.
- Provided supervision to junior clinicians, offering guidance on best practices and fostering professional development.
- Participated in continuing education opportunities to stay current on industry trends and improve clinical skills.
- Coordinated case management activities for assigned caseloads, streamlining service delivery processes while prioritizing client needs.
- Served as a liaison between the organization and external partners, fostering collaborative relationships that benefited clients.
- Provided support for families in crisis, addressing immediate needs and connecting them with appropriate resources.
- Referred families to shelters, legal resources, and educational programs.
Cashier
Belk/Towne Mall
Elizabethtown, KY
01.2015 - 01.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and fostering repeat business.
- Collaborated with team members to enhance store presentation and product placement.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
State Farm Insurance
Radcliff, KY
01.1990 - 01.1993
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Assisted clients with inquiries, providing accurate information on insurance policies and claims.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Psychology, Sociology
University of Louisville
Louisville, KY05.1996
Associate of Arts - Business and Marketing
Elizabethtown Community College
Elizabethtown, KY05.1988
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Confidential document control
- Data collection
- Documentation and reporting
- Dedicated team player
- Professional communication
- Customer and client relations
- Professional and mature
Timeline
Administrative Assistant
Adecco for Cabinet for Health & Family Services
09.2025 - 11.2025
Interim Administrative Specialist Senior
Cabinet for Health & Family Services
12.2024 - 08.2025
Cashier
Belk/Towne Mall
01.2015 - 01.2018
Social Service Clinician
Cabinet for Health & Family Services
08.1996 - 11.2022
Receptionist
State Farm Insurance
01.1990 - 01.1993
Bachelor of Arts - Psychology, Sociology
University of Louisville
Associate of Arts - Business and Marketing
Elizabethtown Community College