Overview
Work History
Education
Skills
Timeline
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SUSAN STRAIT

Hilton

Overview

35
35
years of professional experience

Work History

Customer Service Representative

Lilac City Tournament
04.1990 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Billing and Payroll / Collections

Emerson Express Co., Inc
01.2004 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Hilton High School
Hilton, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Data collection
  • Clerical support
  • Filing
  • Dispute resolution
  • Multi-line phone talent
  • Coordination
  • Assertiveness
  • Order fulfillment
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account management
  • Spreadsheets
  • Office equipment proficiency
  • Shipping and logistics
  • Delivery scheduling

Timeline

Billing and Payroll / Collections

Emerson Express Co., Inc
01.2004 - 08.2025

Customer Service Representative

Lilac City Tournament
04.1990 - Current

Hilton High School

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SUSAN STRAIT