Summary
Overview
Work History
Education
Skills
Certification
Woodworking
Timeline
Bartender

Susan Thompson

Charleston,SC

Summary

Proven hospitality professional with extensive experience in high-volume service environments, notably at Vickery's Bar & Grill on Shem Creek. Excelled in customer service expertise and drink preparation techniques, significantly enhancing guest satisfaction. Demonstrated strong multitasking and engaging personality, fostering loyal clientele and driving sales through personalized service and expert recommendations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Bartender/server

Vickery's Bar&Grill on Sher Creek
03.2017 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.

Server

Poogan's Porch
11.2021 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Boathouse at Breach Inlet
07.2018 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Hilton Head High
Hilton Head Island, SC
06.1996

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Patience and Tolerance
  • Engaging personalities
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Memory retention
  • Cash Register Operation
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Suggestive Selling
  • Alcohol awareness
  • Food Service
  • Team training and development
  • Drink Preparation Techniques
  • Inventory
  • Salesmanship
  • Food Running
  • Bar Equipment Familiarity
  • Health codes compliance
  • Basic accounting
  • Aloha POS
  • Garnishing Drinks
  • Glassware knowledge
  • ABC standards
  • Dining room management
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism

Certification

  • Certified alcohol serve safe

Woodworking

Pretty sure it was a mid life crisis that I just embraced. I absolutely love creating,and fixing carpentry! It has become my passion. If I'm not working, you will find me in my shop. I've made doors, tables, garden benches, to charcuterie boards! I've also repaired old decks and door frames for people.

Timeline

Server

Poogan's Porch
11.2021 - 02.2023

Server

Boathouse at Breach Inlet
07.2018 - 10.2021

Bartender/server

Vickery's Bar&Grill on Sher Creek
03.2017 - 09.2023

High School Diploma -

Hilton Head High

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Susan Thompson