SUSAN TOLBERT
Ecorse
Summary
Resourceful Table Games Dealer known for high productivity and efficient task completion. Skilled in game management, customer interaction, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless game flow and positive guest experiences. Committed to maintaining integrity and professionalism in fast-paced casino environments.
Overview
20
20
years of professional experience
Work History
Table Game Dealer
Greektown Casino
Detroit
10.2000 - 10.2015
- Balanced cash drawers according to established procedures at the end of each shift.
- Utilized appropriate strategies when dealing specific games.
- Adhered to established policies and procedures while dealing at tables.
- Provided exceptional customer service to enhance player satisfaction and loyalty.
Administrative Assistant
Ford Motor Company
Dearborn
09.1995 - 10.2000
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research on various topics as requested by management.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06-1968
Skills
- Game dealing
- Cash handling
- Customer service
- Policy adherence
- Table management
- Attention to detail
- Communication skills
- Gaming commission compliance
- Money handling expertise
- Excellent customer service
Timeline
Table Game Dealer
Greektown Casino
10.2000 - 10.2015
Administrative Assistant
Ford Motor Company
09.1995 - 10.2000
High School Diploma -
Mackenzie High School