Susan Tomas
Aurora,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
New Day Dentistry
08.2020 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Followed up with insurance companies to secure timely payment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed at least 50 calls per day
Administrative Assistant
Iquantified Management Services
04.2013 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Verified Bankruptcies to prevent further collections
Radiology Billing
Hamot Hospital Now UPMC Health
07.2016 - 12.2018
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
- Filled 25 claims per day
Administrative Assistant
Family First Dental. (New Day Dentistry)
09.2012 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Posted Insurance payments to appropriate account.
- Worked part-time
Education
Associate of Applied Science - Travel And Tourism/Secretarial
ICM School of Business
Pittsburgh, PA12.1989
Skills
- Customer Service
- Insurance Eligibility Verifications
- Phone Call Answering
- Schedule Management
- Multi-Line Phone Systems
- Customer Relations
- OSHA Compliance
Timeline
Administrative Assistant
New Day Dentistry
08.2020 - 09.2023
Radiology Billing
Hamot Hospital Now UPMC Health
07.2016 - 12.2018
Administrative Assistant
Iquantified Management Services
04.2013 - 08.2020
Administrative Assistant
Family First Dental. (New Day Dentistry)
09.2012 - 03.2013
Associate of Applied Science - Travel And Tourism/Secretarial
ICM School of Business
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