Susan Valdez
Dallas,Texas
Summary
Detail-oriented professional with extensive experience in efficient mail sorting and handling processes, ensuring timely distribution through exceptional organizational skills and meticulous attention to detail. Proficient in postal regulations and procedures, facilitating seamless operations and compliance. Strong analytical, communication, and teamwork abilities enable quick adaptation to new environments while fostering collaboration. Committed to contributing to team success and pursuing continuous professional development with a positive attitude and dedication to growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant
USPS
Dallas, TX
06.2025 - Current
- Sorted and organized incoming mail for efficient distribution across various departments.
- Operated mail processing equipment to ensure timely delivery of packages and correspondence.
- Assisted in maintaining inventory of mailing supplies, ensuring availability for daily operations.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
- Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
- Maintained high level of confidentiality with mail items in line with regulations.
- Utilized physical strength to move mail and packages of varying sizes and weights.
LAB PROCESSOR
Carle Health
Urbana, IL
11.2021 - 04.2024
- Processed specimens for referral to external laboratories utilizing appropriate shipping containers and methods.
- Maintained a clean work environment by following all safety guidelines.
- Operated automated analyzers for accurate diagnosis of patient conditions.
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Processed laboratory samples following strict protocols to ensure accurate results.
CALL CENTER REPRESENTATIVE
Carle Health
Urbana, IL
01.2016 - 11.2021
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Managed high call volumes while maintaining accuracy in data entry and record-keeping.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
DIPLOMA - MEDICAL BILLING AND CODING
Anthem College
Irving, TX09.2011
CERTIFICATION - CNA
Danville Area Community College
Danville, IL01.2000
HIGH SCHOOL DIPLOMA - General Studies
Danville High School
Danville, Illinois01.1988
Skills
- Strong attention to detail
- Patient
- Sound written skills
- Sound organizational skills
- Office Management and Leadership Skills
- PC Proficient
- Proficient Multi-tasker
- Specimen handling
- Sample processing
- Collaborative teamwork
- Problem-solving
- Compassionate
- Responsibility for outcomes
- Sound oral skills
- Proven interpersonal skills
- Customer-focused service
- Microsoft Proficient
- Self-directed
- Laboratory techniques
- Equipment calibration
- Multitasking
- Excellent communication
- Package handling
- Loading and unloading
- Safety procedures
- Mail sorting
- Mail distribution
Certification
Certified nursing assistant
Languages
Spanish
Native or Bilingual
Timeline
Mail Handler Assistant
USPS
06.2025 - Current
LAB PROCESSOR
Carle Health
11.2021 - 04.2024
CALL CENTER REPRESENTATIVE
Carle Health
01.2016 - 11.2021
DIPLOMA - MEDICAL BILLING AND CODING
Anthem College
CERTIFICATION - CNA
Danville Area Community College
HIGH SCHOOL DIPLOMA - General Studies
Danville High School