Susan Vasquez
Tacoma
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Parts Manager - Fully Remote
American Crane Repair
Tacoma
06.2025 - Current
- Coordinated timely parts delivery and pricing with suppliers to ensure operational efficiency.
- Supervised the receiving and storage of incoming parts shipments.
- Facilitated technicians' access to parts by identifying and sourcing necessary components.
- Developed and maintained positive working relationships with vendors.
- Developed detailed estimates for repairs, including parts, diagnosis, and labor times required for work orders.
- Once all parts were received, schedule the necessary repairs for the proper technician to complete.
Shop Manager
Cash America
Tacoma
08.2016 - 08.2025
- Guided team to consistently achieve daily, weekly and monthly production goals to beat prior years, continue growth in current year and exceed six metrics to maximize commissions. (Six metrics included sales budget, layaways 65% of sales budget, margin, keeping aged product low and most importantly (the money you take to the bank) total gross profit. Always celebrating each win as a team along the way.
- Analyzed P&L's data to identify trends and ensure positive growth in all aspects of the business.
- Recruited, trained, and developed pawnbrokers, assistant managers, shop managers in training, and district manager in training to build a skilled team not just in my own store. This included stores in my district and surrounding districts.
- Implemented visual merchandising strategies to enhance store presentation. Created in-store sales event to keep the customers coming back.
- Launched two gun business locations to serve more customers. Continued growth with sales, loans and layaways. Overseeing all 4473'S (background checks) according to federal, state and company regulations.
- Most importantly, creating the best pawn shop experience for our customers to feel confident in the products they invest in and entrusting us with the collateral they may loan on. Ensuring that customer relationships remain priority.
Education
Some College (No Degree) -
College of Sequoias
Visalia, CASome College (No Degree) - Liberal Studies
California State Bakersfield
Bakersfield, CASkills
- Team leadership
- Results-oriented mindset
- Workplace positivity
- Eager to learn
Timeline
Parts Manager - Fully Remote
American Crane Repair
06.2025 - Current
Shop Manager
Cash America
08.2016 - 08.2025
Some College (No Degree) -
College of Sequoias
Some College (No Degree) - Liberal Studies
California State Bakersfield