Danni Williams
McKinney,US
Summary
Highly adaptable Enterprise Success Manager with a history of developing strong relationships leading to expanded customer portfolios as well as the development of new organizational roles across both established corporations, and tech start-ups.
Overview
12
12
years of professional experience
Work History
Enterprise Success Manager - Fully Remote
Vim
05.2022 - Current
- Provided comprehensive support during critical business transitions, ensuring minimal disruption to client operations.
- Internal cross functional support to enable payor partners - Cigna, Humana, and UnitedHealthcare Group
- Payor partner liaison to customer’s commercial field teams providing enablement resources and training on Vim’s technology to drive both commercial and clinical engagement
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Provided customer and market feedback to product team to help build features and solutions.
- Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
- Collaborated with sales and product teams to address customer success objectives.
Regional Account Manager - Fully Remote
PatientPoint
08.2019 - 05.2022
- Led all expansion and retention efforts for 10 Health Systems across Texas
- Piloted Regional Account Manager role leading to subsequent national expansion for all markets
- Supported government sales efforts by executing training efforts for all of the Lower Rio Grande River Valley (VISN 17)
- Corporate trainer to clinical staff on digital programs
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
- Increased revenue by identifying growth opportunities within existing accounts.
- Mentored junior account managers on best practices in relationship-building, and territory management.
Selection Coordinator (Design Consultant)
M/I Homes Inc.
08.2017 - 04.2019
- Subject Matter Expert (SME) who guided clients through the design process for their new homes
- Product expert regarding cost, application, and design who worked as a customer liaison between the purchasing department and the field Construction Managers
International Baccalaureate MYP Teacher
Imagine International Academy of North TX
10.2012 - 08.2017
- Leadership and Design Department Head 2014 – 2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Bachelor of Arts - History
Texas State University
San Marcos, Texas, United States01.2011
Skills
- Self-starter
- Relationship builder
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Exceptional organization skills
- Key accounts development
- Customer Advocacy
Awards
- Top team performer - EOY sprint for customer stacking initiative - 2023
- National top performer in 4 out of 7 customer engagement metrics/KPIs - 2020
- Office Employee of the Quarter April - 2018
- Top marks in customer satisfaction scores - 2018 & 2019
- Brand Ambassador -2016
Volunteer Experience
DFW Rescue Me, 2019 - 2021
- Assisted with grooming, socializing and walking dogs in need of adoption
- Supported fundraising activities to raise awareness and increase adoption rates for the organization
Timeline
Enterprise Success Manager - Fully Remote
Vim
05.2022 - Current
Regional Account Manager - Fully Remote
PatientPoint
08.2019 - 05.2022
Selection Coordinator (Design Consultant)
M/I Homes Inc.
08.2017 - 04.2019
International Baccalaureate MYP Teacher
Imagine International Academy of North TX
10.2012 - 08.2017
Bachelor of Arts - History
Texas State University
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