Susan V. Cross
Childtime Learning Center
19
years of professional experience
Highly motivated and performance driven with over ten years of making customer/client satisfaction a high priority. Focused on positive results and capable of taking initiative. Well organized with experience in team and relationship building.
Work History
Cook
1 Year 11 Months- Prepared nutritious meals adhering to dietary guidelines for children.
- Maintained cleanliness and organization in kitchen and dining areas.
- Collaborated with staff to develop weekly meal plans catering to diverse preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Monitored inventory levels, ensuring proper stock of ingredients and supplies.
Employees Retirement System Examiner 2
3 Years 8 Months- Managing incoming calls from NYSLRS members and retirees. Identifying and assessing members needs to fully assist them. Answering questions and supplying information on many different subjects such as loans, arrears, retirement, retirement benefits projections, supplying information regarding the membership withdrawal process and taking information from family members for filling out and submitting a death report of a member to start the death benefits payment process.
- Processing death benefits for families of active and retired members of the retirement system. Having conversations via email or phone with beneficiaries on specific details of the process from reporting the death through the beneficiary payment.
Residential and Commercial Cleaning
9 Years 11 Months- Thorough cleaning of customers’ homes on a weekly, bi-weekly or monthly basis.
- Regular routine office cleaning as per contract.
Tax Information Aide
1 Year 8 Months- Performing data entry of taxpayer tax return information into the NYS database, checking for errors or discrepancies, and making the necessary adjustments to correct them. Confirming all tax credit forms and information are present and accurate according to tax laws and regulations. Performing QA on other Tax Information Aide’s work. Our unit regularly reviewed tax returns that had been flagged for identity theft and/or fraud. Special projects were also worked on as assigned.
Apheresis Collection Specialist
6 Months- Bringing platelet and plasma donors through the donation process by taking their health histories, vital signs and hemoglobin tests.
- Programing the cell separators per donor specifics and, as part of a two-phlebotomist team, starting the donation with the venipuncture and monitoring machine and donor while following strict FDA and OSHA regulations.
- Delivering excellent customer service.
Education
Graduate
Medical Assistant - Medical Assisting
- Academinc Achievement Award for maintaining a 4.0 GPA throughout program
- Extracurricular Activities: Tutoring
Skills
Customer service
Safe food handling
Cooking in large quantities
Kitchen cleaning and organization
Multitasking
Inventory and supply ordering
Achievements/Awards
Volunteered for and coached new Tax Information Aides at NYS Taxation and Finance with focus on teaching procedure and minimizing errors., Received the Academic Achievement Award from Mildred Elley for maintaining a 4.0 GPA throughout entire program. Volunteered for the course tutoring program.
Timeline
Cook
Childtime Learning Center
06.2024 - 05.2026Read More
Employees Retirement System Examiner 2
Office of the NYS Comptroller
07.2017 - 03.2021Read More
Tax Information Aide
NYS Taxation & Finance
01.2015 - 09.2016Read More
Apheresis Collection Specialist
American Red Cross
11.2009 - 05.2010Read More
Residential and Commercial Cleaning
Owner/Operator - Maid For Cleaning
10.2007 - 09.2017Read More
Colonie Central High School
Graduate
Read More
Mildred Elley
Medical Assistant from Medical Assisting
Read More