Susan Walker
Eastampton Township,NJ
Summary
Orderly Plumber possessing certification in TracPipe and OSHA 10. Trained in drainage system repair and custom plumbing systems with experience in assembling and installing pipes, boilers and other large industrial equipment. Proven ability to troubleshoot and repair emergency issues. Works well both independently and as part of team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst
HCL America
12.2022 - 11.2024
- Resolved 98% of help desk tickets within SLA, resulting in improved user satisfaction and productivity.
- Maintained a customer satisfaction rating of 4.8/5 by providing prompt and effective technical support, enhancing the company's reputation
- Trained and mentored 4 new team members, leading to a 64% decrease in average resolution time and improved team performance.
Information Systems Technician
Navy
11.2018 - 11.2022
- Streamlined system updates, decreasing downtime by 72% and increasing operational efficiency for the entire organization.
- Implemented new network security protocols, reducing system vulnerabilities by 37% and ensuring data integrity and confidentiality for over 300 users.
- Led a system upgrade project, increasing network speed by 42% and improving overall employee productivity by 26%.
Education
No Degree - Plumbing
Pennco Tech
Bristol, PA06-2025
High School Diploma -
South Johnston High School
Four Oaks, NC06-2018
Skills
- Piping installation
- Pipe replacement
- Job site safety
- Basic repairs
- Maintenance
- Hand tool use
- Pressure testing
- Preventive Maintenance
- Drain cleaning
- Leak detection
- Blueprint reading
Certification
- Licensed Tracpipe Installer - 09APR25
- OSHA 10 License - 18MAR25
Timeline
IT Help Desk Analyst
HCL America
12.2022 - 11.2024
Information Systems Technician
Navy
11.2018 - 11.2022
No Degree - Plumbing
Pennco Tech
High School Diploma -
South Johnston High School
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